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Old 07-24-2007, 12:48 PM   #1 (permalink)
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a couple questions about BOXTONE

Can Boxtone be setup to send an alert via e-mail or SMS to admin/user when the user's call service/data network starts to downgrade. Like when they go from full service to only 1 bar.

Can boxtone send sms/email alerts when battery starts to get low? Can we set a threshold for this? possibly the same with the cell service?
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Old 08-26-2007, 02:55 PM   #2 (permalink)
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Wirelessly posted (8700c, 7100g, 7290, 7280: BlackBerry8300/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/102)

Boxtone reads and interprets the log files on the BES, so if these things are not transmitted back to the BES, they cannot be configured as an alertible threshold. I do not believe either of these items are reportable metrics.
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Old 08-28-2007, 10:04 AM   #3 (permalink)
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Quote:
Originally Posted by ZeroKool View Post
a couple questions about BOXTONE

Can Boxtone be setup to send an alert via e-mail or SMS to admin/user when the user's call service/data network starts to downgrade. Like when they go from full service to only 1 bar.

Can boxtone send sms/email alerts when battery starts to get low? Can we set a threshold for this? possibly the same with the cell service?
No we can't do that. Currently since BoxTone is agentless the only way we can get battery or service information from a device is when the devices report back this information to the BES which occurs at a much to infrequent rate to really be meaningful.

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