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Old 07-25-2007, 12:35 PM   #1 (permalink)
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Question JiveTalk registration problem - seats used up

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[[[note: I'm editing the beginning of this so you don't have to read through unless interested. BeeJive resolved my problem in 45 mins, and all is back to normal]]]

I had written to BeeJive support as well as posting here - not sure where it will be seen first by somebody from BeeJive... Also posting here as my issue (and hopefully the eventual solution) may apply to others as well.

Had been using BeeJive on my Curve for the past few days - love it. Decided to go ahead and purchase a device license. Did so on the PC, received the confirmation email with the new license key.

The instructions noted that I would be properly registered the next time I logged in. So I logged out, logged in again - and still had the temporary key from the evaluation.

I tried closing the program, but that didn't do it.

Then tried unregistering, manually typing in the new reg key and registering, but that seemed to make things worse. Now I get a message indicating that all seats for the license are "used up". This is a single device license, and I have only used it on a single device with a single PIN - but the license server seems confused, even though I'm submitting the exact same PIN with which the license was registered when I paid.

Only way I can use the program now is to get another temporary 30 day evaluation key.

Anyone else run into this?

If somebody from BeeJive sees this - please let me know how this can be resolved.

Thanks!

Last edited by vinmontRD : 07-25-2007 at 12:49 PM. Reason: noting up front that the problem was resolved quickly
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Old 07-25-2007, 12:39 PM   #2 (permalink)
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I would submit a trouble ticket on their site directly if possible, or send their support an e-mail.
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Old 07-25-2007, 12:47 PM   #3 (permalink)
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Thumbs up Resolved - in 45 minutes! (kudos to BeeJive)

Looks like it was my mistake that "unregistered" the device from its key.

BeeJive fixed the problem, and notified me about the resolution, within about 45 minutes of the email I sent.

The product is best in class - and my initial experience with Customer Service was best in class as well.

Thanks!

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