Which version are you using? Are you using keyfiles for controlling access or just passwords? Are they the same on both the device and desktop?

I have a maintenance release in the works that'll make Storm compatability a little better.

Actually I have since uninstalled it because it was so difficult to use. I was only using passwords (no keyfiles). I could open the database with the desktop app (sorry - not at work right now, but it is version 1.x), and I could open the database when I emailed myself the file, but when the syncing happened with the add-in for BB Desktop, it gave me the error when I tried to type in the password.

I had version 1.2.1134. I actually found the forums for it here:
apps.sourceforge.net/phpbb/f5bbutil/

but I haven't had a chance to post there yet. Do you post there too (are you isgtj0)?

Thanks
Jeff