I had the dial from home screen setting active so those hot keys wearn't working. Don"t know why it was active since there is a button on top that pops up the phone. You're right, that is accptable. I apologize for all the things I said about you under my breath, I'm just not all that technically savvy and always been a slow learn.
Thank GOD for support grouplike this!
I know you can't add IM and SMS to the menu but is there a way to not have PD mask or hide those messages? At present, if you miss the alert the only way to know a message has arrived is to go to those apps.