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  (#41 (permalink)) Old
ani Offline
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Arrow Purchasing Multiple Licenses. - 09-27-2007, 05:04 PM

Quote:
Originally Posted by nyubi View Post
ani, or anyone who has been puchased from mobihand..

i'm going to order 10 licenses of BES Mailbox, and i new customer of mobihand, when i about to check out, i must enter device info (type and PIN), which is only have to entered only one, and i'm going to purchased 10 licenses, is that okay to proceed the checkout?
nyubi - pls check your PM.

Also, just for general info and benefit of all - most merchant sites have shopping carts that do not allow you to enter multiple PINs. The solution in our case is simple - Order as many licenses you need, and simply drop us an email stating the list of PINs and we send you the keys for it.

Thanks.
Ani.


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  (#42 (permalink)) Old
akosnitzky Online
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Default 09-29-2007, 06:40 PM

This looks like a great program. Any workaround if you are a BIS user who has two BES accounts?
   
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  (#43 (permalink)) Old
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Default 09-29-2007, 08:52 PM

Quote:
Originally Posted by akosnitzky View Post
This looks like a great program. Any workaround if you are a BIS user who has two BES accounts?
It is not possible to have two BES accounts on a single device (OS limitation). You can however have up to ten BIS accounts.
   
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  (#44 (permalink)) Old
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Default 09-29-2007, 09:00 PM

Maybe I am misspeaking. I have two exchange server accounts and one G-Mail account in my BIS system. Am I able to use this program?

Last edited by akosnitzky : 09-29-2007 at 09:03 PM.
   
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  (#45 (permalink)) Old
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Default 09-29-2007, 09:15 PM

Quote:
Originally Posted by akosnitzky View Post
Maybe I am misspeaking. I have two exchange server accounts and one G-Mail account in my BIS system. Am I able to use this program?
Do you actually have a BES (aka BlackBerry Enterprise Server) account? A BES allows you to connect to a corporate mail server (Microsoft Exchange, Lotus Notes, or Novell GroupWise) on enterprise networks to synchronize email and PIM information between desktop and mobile software. If all of your e-mail accounts are set up through BIS (BlackBerry Internet Service), there is no need for this software since the OS provides a unique icon on the BlackBerry homepage for each BIS account.
   
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  (#46 (permalink)) Old
akosnitzky Online
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Default 09-29-2007, 09:28 PM

I am a BIS user which should show under my username on this thread. I use the main message icon and hide the other message icons on the homepage. I thought this program separated the type of accounts within the main inbox itself.
   
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  (#47 (permalink)) Old
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Default 09-29-2007, 09:54 PM

Quote:
Originally Posted by akosnitzky View Post
I am a BIS user which should show under my username on this thread. I use the main message icon and hide the other message icons on the homepage. I thought this program separated the type of accounts within the main inbox itself.
This application was actually written for BES users only because there is no separate icon for the BES account like there is for each BIS account -- BES e-mail messages can only be read in the "main inbox" (aka the Messages application).

You might want to look into setting up filters to do what you want. From within the RIM Messages application, select Search from the menu -- set the Service to the appropriate BIS account. From the menu (still within search), select Save in order to create a shortcut key (ALT + selected key) to perform the search from within Messages. To cancel the search (and return to all messages), simply hit escape.
   
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  (#48 (permalink)) Old
akosnitzky Online
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Default 09-29-2007, 10:02 PM

Thank you. I think what you stated was mentioned earlier in this thread. I will review again.
   
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  (#49 (permalink)) Old
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Default 10-06-2007, 10:18 PM

Hi - Where do you enter the registration code? I can not seem to find the right spot. Help!


Thanks,

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  (#50 (permalink)) Old
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Default 10-07-2007, 08:22 AM

Wirelessly posted (BlackBerry8703e/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/105)

Quote:
Originally Posted by mdlissner
Hi - Where do you enter the registration code? I can not seem to find the right spot. Help!
It is within the BES MailBox section of the main BlackBerry Options application.
   
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  (#51 (permalink)) Old
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Default 10-07-2007, 05:33 PM

Thanks - Got it! This is a great program.


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Mark

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  (#52 (permalink)) Old
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Default Problems after OS upgrade - 10-12-2007, 09:56 AM

I have been running your application for 2 or 3 days, perfectly. I made later an upgrade of the sw in the bb -8310- and after do installation of your product -directly, OTA- I have troubles:
- Icon appears in the screen
- When you push on it, says some jave error
- Other applications have malfunction on the screen.

After uninstall, rest works fine. I would like to use this nice application, but how I can do? wich is the problem?

This is the upgrade made:
8310M_PBr4[1].2.2_rel314_PL2.5.0.32_A4.2.2.173.exe

   
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  (#53 (permalink)) Old
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Default 10-12-2007, 01:00 PM

Quote:
Originally Posted by beginer View Post
I have been running your application for 2 or 3 days, perfectly. I made later an upgrade of the sw in the bb -8310- and after do installation of your product -directly, OTA- I have troubles:
- Icon appears in the screen
- When you push on it, says some jave error
- Other applications have malfunction on the screen.

After uninstall, rest works fine. I would like to use this nice application, but how I can do? wich is the problem?

This is the upgrade made:
8310M_PBr4[1].2.2_rel314_PL2.5.0.32_A4.2.2.173.exe

Is it possible that your service books or any of the messages databases were corrupted during the upgrade? Are you able to SEND and receive BES messages without BES MailBox installed? If not, you may want to request the BES admin to resend service books as a starting point...
   
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  (#54 (permalink)) Old
beginer Offline
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Default 10-12-2007, 01:54 PM

Quote:
Originally Posted by visortgw View Post
Is it possible that your service books or any of the messages databases were corrupted during the upgrade? Are you able to SEND and receive BES messages without BES MailBox installed? If not, you may want to request the BES admin to resend service books as a starting point...
No, mail and rest works perfectly. I "clean" the device two times before post the message. I am not expertised on this device -coming from pda- and don't know what happen. Looks something modificated by the BES Mailbox modificates something in screen properties for other programs -besides it doesn't work- because boxes and words appear with small size or don't work.

or maybe is something related to permission not managed by BES Mailbox installation program?

THIS IS THE ERROR I GOT:

Uncaught exception: net.rim.device.api.system.ControlledAccessExceptio n

Last edited by beginer : 10-13-2007 at 02:57 AM. Reason: Message error information
   
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  (#55 (permalink)) Old
ani Offline
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Default 10-13-2007, 03:57 AM

beginner - looks like some permission setting or something. Since its a "Technical" issue that may require some os specific troubleshooting, the best way is to drop us a line at [email address] with your OS Version & Device Model..


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  (#56 (permalink)) Old
Hee-man Offline
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Default 10-13-2007, 03:01 AM

Quote:
Originally Posted by beginer View Post
THIS IS THE ERROR I GOT:

Uncaught exception: net.rim.device.api.system.ControlledAccessExceptio n
What happens when you click on "BES MailBox" in the Menu within the Messages Application. Do you get the same exception?
   
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  (#57 (permalink)) Old
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Default 10-13-2007, 05:31 PM

Quote:
Originally Posted by Hee-man View Post
What happens when you click on "BES MailBox" in the Menu within the Messages Application. Do you get the same exception?

yes, same messages.

for your info the mailbox Bes Mailbox looks working fine because when receives a mail for that account; appears the star on it.
   
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  (#58 (permalink)) Old
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Default 10-29-2007, 05:36 PM

same issue. uncaught exception. 8310 curve.

BES - Work account
Gmail - Personal account

The folder shows message received, but get the error when trying to open the folder. All messages are showing up in the messages box. All gmail messages are showing up in a separate folder.
   
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  (#59 (permalink)) Old
ani Offline
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Default 10-30-2007, 08:58 AM

Quote:
Originally Posted by surfsupp View Post
same issue. uncaught exception. 8310 curve.

BES - Work account
Gmail - Personal account

The folder shows message received, but get the error when trying to open the folder. All messages are showing up in the messages box. All gmail messages are showing up in a separate folder.
GMail is BIS so it would already be having a separate icon for itself. Try uninstall & re-install the latest version OTA from www.getEmpower.com/ota

Thanks!
Ani.


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  (#60 (permalink)) Old
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Default 10-30-2007, 09:33 AM

any chance of getting this app for BIS users only?


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  (#61 (permalink)) Old
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Wink 10-30-2007, 10:00 AM