how can I reset my 8300 if I can't entry in the OS? [Archive]

golf61

10-28-2007, 08:00 AM

I can't entry in the os of my 8300 cause I forgot my password...there is any way to reset it?

thnks

x14

10-28-2007, 08:15 AM

If you're on BES call your admin they can reset the password for you. If not, there's nothing you can do. After 10 wrong attempts it will wipe out the data and let you set a new password.

hdawg

10-28-2007, 08:15 AM

Welcome to the Forums! ... sorry you're having this issue straight off the bat.

If you are on a BES you can have your admin reset the device password. You could also just type the password in incorrectly 10 times and it'll wipe the device and you can then begin to use it again.

golf61

10-28-2007, 08:32 AM

Welcome to the Forums! ... sorry you're having this issue straight off the bat.

If you are on a BES you can have your admin reset the device password. You could also just type the password in incorrectly 10 times and it'll wipe the device and you can then begin to use it again.

thanks!

but what happens if I try to type a incorrectly password 10 times??

hdawg

10-28-2007, 08:33 AM

The device will wipe its memory and return it to a factory default state (with the exception of if there is an IT Policy it'll stay applied on the device).

rambo47

10-28-2007, 08:33 AM

It will wipe itelf and restore to factory new settings. It will be blank again.

golf61

10-28-2007, 08:41 AM

It will wipe itelf and restore to factory new settings. It will be blank again.

but I'll can use it?

hdawg

10-28-2007, 08:45 AM

Yes.