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ExGMan
11-04-2007, 05:01 PM
I searched on the topic a bit, but couldn't find any information. I have a BB8700c, with AT&T. The BB made the transition to EST this morning, but was only showing "GSM" as its network. I did a hard reset (battery removal), and EDGE came back for a couple of hours. Spontaneously, at some point, it switched back to GSM only. Further attempts at hard reset have not restored EDGE. AT&T support seems to be closed until 8AM Monday (it's 5PM Sunday in Boston now). Does any forum reader have a suggestion, about how to get EDGE back?

TIA - JG

Dubdub
11-04-2007, 05:04 PM
Could be an outage. You should be able to reach ATT Customer Service.

I have EDGE in NH.

JSanders
11-04-2007, 05:04 PM
You've done about all you can, pulling battery and rebooting.

Are you on the fringe of service area, or in an area routinely well-covered?

John Clark
11-04-2007, 05:05 PM
Sounds like a network issue....You may be stuck waiting til tomorrow to call CS.

aiharkness
11-04-2007, 05:05 PM
Wirelessly posted (8700g: BlackBerry8700/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

I suspect it is not you. But there's a number of forum members in Boston who I bet will tell what they are seeing.

ExGMan
11-04-2007, 05:09 PM
I'm on the 17th floor of a building about 1.5 miles from downtown Boston and have never had anything less than 5 bars. Perhaps they're doing some sort of maintenance or have another system issue. I'd think someone else in Boston or my area might have posted if it were a system outage. I guess I'll have to wait until CS opens at 8AM.

ezrunner
11-04-2007, 05:46 PM
Wirelessly posted (BlackBerry8700/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

Yup ATT customer service is closed on sundays they do have an after hours number but you'd have to go to a store to get them to call in!

ExGMan
11-05-2007, 04:07 PM
FWIW, turns out it was a localized network or tower issue which interrupted all data transmission through one particular site. Seems to have been caused by the remnants of Hurricane Noel. Back to normal now.8-)