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vdsjo
11-05-2007, 03:16 PM
I installed eoffice 4.1 on my 8800. and sice then I have the sand glass turning: no telephone, no active button (after alt - Cap del the screen black and back with the sand glass) same story if I remove the battery.

What can I do?

JSanders
11-05-2007, 03:29 PM
I would remove the battery for several minutes. Then try rebooting again.

vdsjo
11-05-2007, 04:29 PM
No change still with the sand glass after 15 minutes without battery.

JSanders
11-05-2007, 04:41 PM
So, placing the battery back in the device--all that happens is the hourglass spins? Let it spin about an hour and see what happens before you take more drastic measures.

Then, I would recommend reloading the OS... and wiping it as well.
How do I wipe the BlackBerry using Jl Cmder? - BlackBerryFAQ (http://blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F)

Good luck.