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hl2k
11-08-2007, 07:49 PM
I just purchased a 7290 from someone today, never liked buying electronics off the net, anyways.

Phone works out great... until 5 hrs later, next thing I know, I see the home screen start to disintegrate, the backlight still works, but the home screen is GONE.

I restarted the phone.... no problems, wiped the memory, put my sim in, la ti da, everything is fine....

Two hours later, screen is blank, backlight works, I even tried esc'ing out of everything and dialing a # by memory, got the person on the other end, screen is still blank.

Any suggestions? its a 7290 running version 4.10.377 (platform 18.0.154)

I'm hoping this may have just come up, and I wasn't sold a dud, if so, can RIM help me out?

NJBlackBerry
11-08-2007, 07:50 PM
You may have gotten a dud. The 7290 is several years old now...

Not sure what RIM could do. They don't do repairs or replacements.

hl2k
11-08-2007, 07:51 PM
would it be worthwhile to try to update the software?

NJBlackBerry
11-08-2007, 07:52 PM
You can always try. Wipe it out with JL_CMDER and give it a shot.

hl2k
11-08-2007, 08:07 PM
ok I'm a noob

come again? I understood about the wiping, JL_CMDER however...

NJBlackBerry
11-08-2007, 08:11 PM
How would you wipe it?
JL_CMDER (see Main Page - BlackBerryFAQ (http://www.blackberryfaq.com)) is a program that wipes the BB.

hl2k
11-08-2007, 08:21 PM
I see

I just went:
security opts->gen opts>scrollclick/wipehandheld


So after JL_cmder, I have to reinstall the OS?

NJBlackBerry
11-08-2007, 08:34 PM
All that does is delete customer data. You need to wipe it clean and reload the handheld OS.

Yes; JL_CMDER completely wipes out the BB - data, applications and the OS. So you need to reload the OS. Check out Main Page - BlackBerryFAQ (http://www.blackberryfaq.com) for information.

mumbai_m@yahoo.com
11-09-2007, 05:57 AM
I just purchased a 7290 from someone today, never liked buying electronics off the net, anyways.

Phone works out great... until 5 hrs later, next thing I know, I see the home screen start to disintegrate, the backlight still works, but the home screen is GONE.

I restarted the phone.... no problems, wiped the memory, put my sim in, la ti da, everything is fine....

Two hours later, screen is blank, backlight works, I even tried esc'ing out of everything and dialing a # by memory, got the person on the other end, screen is still blank.

Any suggestions? its a 7290 running version 4.10.377 (platform 18.0.154)

I'm hoping this may have just come up, and I wasn't sold a dud, if so, can RIM help me out?

NJBlackBerry
11-09-2007, 06:21 AM
Did you just copy the original posting?

hl2k
11-09-2007, 08:18 PM
threadjacked !