8703e wont shut down

[samaral3079]

When I try to shut down my 8703e it follows the usual routine but then just sits on the Verizon wireless screen and freezes that way, I've left it over night before to see if it will work itself out but it just stays that way until the battery dies. the only way to unfreeze it is to remove the battery. It doesn't do it all the time and I cant seem to recognize a pattern so it's nearly impossible to do it on command to help understand what the problem is. has any one else had this issue??

[aiharkness]

Wirelessly posted (8700g: BlackBerry8700/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

Don't know answer, but wonder what aftermarket apps and/or themes you have installed, and if you've looked at that.

[samaral3079]

I have yahoo mobile, Google search, google maps, and google news, and Berry 411. all reputable apps I think.

[aiharkness]

Wirelessly posted (8700g: BlackBerry8700/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

Well, I don't have a clue. I really expected you to say you installed a third party theme recently.

[aiharkness]

Wirelessly posted (8700g: BlackBerry8700/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

By the way, what is yahoo mobile? Is that Yahoo Go?

[samaral3079]

nope I just have a photo of me and my wife on the desktop thats all

[samaral3079]

yes it's yahoo go I forgot they changed the name

[aiharkness]

Wirelessly posted (8700g: BlackBerry8700/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

The photo is wallpaper, right? Is your theme one of the native versions that came with the handheld OS?

[samaral3079]

yes the photo is wallpaper and its the (BB Dimension - Icon) that came with it

[aiharkness]

Wirelessly posted (8700g: BlackBerry8700/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

Have you gone to the ribbon to see what's running and closed whatever you can. Some blackberry things are running all the time, of course, but close what ever will close, and then try powering off. Give that a try, if you haven't already.

[samaral3079]

I haven't how do you access the Ribbon? Secondly, it doesn't happen all the time or even consistenly, by the time I see it's happening it's already frozen.

[aiharkness]

Wirelessly posted (8700g: BlackBerry8700/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

Hold the alt key, then press the esc/back button on the right below the wheel, then use scroll wheel to scroll while holding alt key.

[samaral3079]

now that tells me what is running right now? it says Home screen, Phone, Internet Browser, and Messages right now.

[aiharkness]

Wirelessly posted (8700g: BlackBerry8700/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

That's my only idea: Experiment. See if there is any pattern based on what is left running when you power off. It's a total SWAG, of course...May be something totally different. But experimentation will at least rule out this possibility.

[Dawg]

when it hangs pull the battery out for 15 seconds and that will do a hard reset. Should clear things up. My 8703e hangs at start up sometimes I just pull the battery and boom it works again

[aiharkness]

He's pulling the battery when it happens..... He's trying to figure out why it is happening, and correct it. I don't have any ideas. Is this something the OP is just going to have to live with?

[Dawg]

He's pulling the battery when it happens..... He's trying to figure out why it is happening, and correct it. I don't have any ideas. Is this something the OP is just going to have to live with?

sorry I was on massive amounts of pain killers when i responded and didnt read the OP close enough.

Please list every application you have installed and every theme.
Lets do a process of elimination and see whats going on.

[hudres]

When I try to shut down my 8703e it follows the usual routine but then just sits on the Verizon wireless screen and freezes that way, I've left it over night before to see if it will work itself out but it just stays that way until the battery dies. the only way to unfreeze it is to remove the battery. It doesn't do it all the time and I cant seem to recognize a pattern so it's nearly impossible to do it on command to help understand what the problem is. has any one else had this issue??

I had the same problem. I reinstalled the OS (using the Repair option). Then pulled the battery and have not had the problem since. I run over 20 3rd party apps, so that is not the issue. An primary OS file is corrupted (don't know which one, nor do I care unless this fix stops working.)