Duplicate emails received via IMAP

[dwessell]

Hi all.

I have an Exchange server that serveral 8830's connect to via IMAP (Do not have BES)..

I have a user who is receiving some duplicate emails.. If he deletes an email from Outlook, then that email is resent to the Blackberry as a new message..

Has anyone else ever run into this?

Thanks
David

[chrisb3]

Do you have OWA set up for your users?

If you do, then have them set up their BIS work email account to pull email from OWA. If you do a search, you will find a link to blackberry.com support giving instructions on how to do this.

I've seen your user's problem before using both POP and IMAP. I have no idea how to fix it, but setting the BIS account to get the email through OWA should fix it.

[dwessell]

Hi Chris,

Thanks for the information, I'll give that a shot..

THanks
David