View Full Version : I Need Help Please (7100)

12-11-2007, 05:50 PM
:cry: my black berry has locked up no matter what button i push nothing happens I spin the wheel and the light gets bright but that is it.I have updated the BB ,I have removed the battery and did a hard reset many time but nothing seems to work.it will ring when i call it but i can not answer it because when I push the button nothing happens.What I wanted to do is wipe it clean and reinstall the os but from what I understand I need to do that from the BB not with the desktop manager.PLEASE HELP ME !!!!!!!!!!!!!!

12-11-2007, 06:04 PM
everglade, are you saying the keyboard is dead? Does the trackwheel scroll and select icons, etc.?

If you need to completely wipe the device and reinstall the OS, follow these instructions:
How do I wipe the BlackBerry using Jl Cmder? - BlackBerryFAQ (http://blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F)

Good luck, and welcome to the Forums.

12-11-2007, 06:09 PM
well it boots up but but thats it no matter what button I push it does nothing

12-11-2007, 06:12 PM
I asked about the trackwheel, though.

Usually a dead keyboard can indicate water damage to the device. Check the liquid damage indicator inside the battery housing and see if it is red or pink... normally a small white square label in side the housing of the device--not on the battery itself.

12-20-2007, 03:04 PM
all version of JL_Cmder d ont work with 7110 v4.0 plz help me to find a version of JL_Cmder to earse and reset my bb 7100 it display : device error 400 reset please !

12-20-2007, 03:07 PM
Device Error 400 is a general hardware failure.