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View Full Version : Sametime Enterprise Messenger - unable to connect


ckg1999
12-12-2007, 03:04 PM
All,

I know some in my organziation that use the Sametime Enterprise Messenger App on their blackberrys. I installed it today and got the following error when I try to log in:
"Unable to contact server. Please contact your Sys Admin if the problem persists."

I have tried google, but have not found a solution. Thoughts?

deckyon
12-12-2007, 03:36 PM
You will need to follow up with whoever administers your BEM.

fusky
12-12-2007, 03:42 PM
I have seen that if you have special characters in your password, it may cause this error, even if the password is correct.

dbltap
12-13-2007, 08:40 AM
I've also seen the Messaging server not be set with the right port on the mobile ST client. Contact your BES and/or your Mobile Messaging administrator to be sure you have the right setup information.