View Full Version : 8830: Problem Sending Email

01-20-2008, 01:16 PM
We recently were issued 8830 for our work phones. When I first recieved the device, everything worked fine. I installed the Desktop Manager and connected the device to the computer to sync email from Outlook. Ever since I connected my device to the Desktop Manager, I cannot send emails. I can receive emails, get on the internet, and look up the global address book. I have re-registered the device, deleted and re-installed the service books, and regenerated the encryption key. The Blackberry Administrator will not be able to look at the device for about 2 weeks. Any other suggestions?

01-20-2008, 02:00 PM
Wirelessly posted (8800: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0) BlackBerry8310/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/102)

Did you check redorector when you installed the DM on your PC? You must undo that, on BES mail wil sync wirelessly, not through DM.

01-20-2008, 02:11 PM
I have since uninstalled Desktop Manager. Do I need to re-install it?