View Full Version : Help Can't Sync Add-Ins

01-22-2008, 11:03 AM
I am using a 8703e for Verizon running firmware and Desktop 4.2sp1. I just realized that everytime I sync on the Desktop it is not Syncing my third party add-ins. The only two programs I have in third party add-ins is SplashPhoto and SplashID (recently upgraded to 4.0). I can see the two programs listed in the Configure Add-Ins tab, but their are no boxes to check next to them and I am unable to Configure (it is grayed out). I can't figure out what the problem is and really need some help getting these programs synced. thanks

01-22-2008, 11:30 AM
I was not aware that SplashPhoto and ID are sync-able with the BB...

Do you know that it is? Could be.

01-22-2008, 11:33 AM
Yes, they are both Blackberry versions. I have been using the software for some time and all of the sudden (or in the last few weeks I haven't noticed) it will no longer sync. I removed and redownloaded Splashphoto, SplashID, and the Blackberry Desktop Manager. Nothing seems to work and Verizon tech is no help.

01-22-2008, 11:42 AM
Is your USB connection in good shape.

Does Desktop Manager show connected?

01-22-2008, 11:44 AM
Yes, it is connected and does sync to Outlook. It just won't sync the third party software.