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View Full Version : Desktop Manager - 4.3 Crashes


sgm-co
03-21-2008, 11:02 PM
Running Outlook 2007 and Google calendar sync program with my 8830. Just got off a bes server so this is a brand new install. Desktop manager crashes during sync at record 184 of the Outlook calendar.

Any ideas? I have done the usual, reset, repair, uninstall, reinstall, deleted contacts in Outlook as well. Anyway to track down record 184?

Full Moon this evening!!!

Thanks as always!!!

SGM

Dubdub
03-21-2008, 11:09 PM
Since you were on a BES previously, did you remove the IT Policies?

After you remove them, download and install DM 4.2 SP 2 rather than 4.3.

sgm-co
03-22-2008, 08:12 AM
I was told the IT policies were wiped out when I wiped the device. Is that incorrect?

Thanks
SGM

stlduckhunter
03-22-2008, 08:30 AM
I was having this problem some time ago. I went to view sync log file and tried to identify the specific contact that was causing the problem. I deleted it in Outlook and set up a new contact for it. Then I ran the sync without a problem. Hope it helps.

sgm-co
03-22-2008, 08:43 AM
Seems to be a calendar issue. I deleted the last calendar entires prior to the crash and it just crashed at the next calendar event. Anyway to erase entire Calendar in Outlook?

Dubdub
03-22-2008, 09:18 AM
I don't think wiping alone will remove the IT Policies. Check the FAQ: Remove IT Policy - BlackBerryFAQ (http://blackberryfaq.com/index.php/Remove_IT_Policy)

sgm-co
03-22-2008, 10:51 AM
IT Policies are now gone, but still having the same problem.

Next step?

Dubdub
03-22-2008, 11:05 AM
Dm 4.2 (sp2)

tyroni
03-22-2008, 12:35 PM
I agree with Dubdub, uninstall DM 4.3 and install 4.2 (SP2).

If that does not do it, in Outlook: Calendar>View>Current View>All Appointments and you will see all of the reminders and can do what you like with them.

sgm-co
03-22-2008, 06:03 PM
I installed 4.2 and now just getting a error as soon as I try to sync.

Next?

:)

Thanks
SGM