T-mobile 8820 DOA???

[rjdoc74]

Hello,

So I received my shiny new 8820 in the mail today. I use 8320 and was planning on giving it to my wife after update. I booted up the phone, charged it, inserted my SIM card- the phone does not recognize it!!! Pulled it out, put it back in 8320- no problem, service as usual. Repeted- still no luck with 8820. Did a battery pull, checked software version off T-mobile website- nothing. Called T-mobile CS- was asked if I checked the handheld software version. I said yes. The guy said "ok, you have a dead phone, please send it back to us".

Any other thoughts before I head to UPS???

Thanks all.

[ezrunner]

Wirelessly posted (blackjack IV)

Send back

That what I would do

[aiharkness]

Wirelessly posted (8700g)

I agree. I wouldn't go to any trouble to troubleshoot beyond what you've done already, rjdoc74.

[rjdoc74]

I just checked one more thing: Network Services are on, and when are checked the Network Status it says "AT&T". Should I try updating the software from T-mobile website to see if it does the trick?

[John Clark]

Where are you located? In some areas, the TMobile service will say AT&T under Mobile Network.

[rjdoc74]

No, I am i Baltimore, always says "T-mobile" on my 8320. I mean it says "AT&T" under status without any signal.

[John Clark]

Strange. Does the device show vendor code 100?

[rjdoc74]

Sorry, how do I check that?

[John Clark]

From the home screen type alt + e a c e

[rjdoc74]

Yes, 100

[John Clark]

I agree with the above. Send it back.

[rjdoc74]

Thanks everyone. This POS is going back.

[Dinan3]

Wow, im sorry to hear about this trouble. Im crossing my fingers now because I'm awaiting mine in the mail. Hope they don't send me yours. haha.

[rjdoc74]

:smile:, yea, I hope so too.

I am not ordering through CS anymore. I'll wait until I can get my hands on it in the store. BTW, anyone knows when that happens? I heard 4/4 or something...

[rambo47]

I've been checking stores around northern NJ for a week. Nothing. I run in, scamper around like a rabid weasel checking the displays, then run back out. I've asked so many reps if they have the 8820 and gotten that "sorry, not yet" look that now I don't bother asking. I just look for the unit on display.

[TeritaM]

the guy on the phone when I ordered said 4/7. sounds like they sent you a phone that was intended for me. better luck with the next one.

[rjdoc74]

Yep, just confirmed with CS- 4/7 8820 should be available in stores. BTW, they unit they sent me was "made in Mexico". Maybe I get a locally produced unit next time :smile:

[Dinan3]

AHHHHH!!!!!

I've spoken and I've recieved. Got my 8820 in the mail today, DOESNT TURN ON!!! SOB!!! I was waiting sooo anxiously long for this to arrive, now I have to send it back and wait another 3 days? I guess Im not surprised, its just my luck. Things like this happen to me all the time. I know it isn't anyone's fault, but why me? why? why? why?

NEXT, I will win the lottery but lose the ticket. I'm thinking I should just get a generic samsung phone and wait for the 9xxx series....oh, but then it'll probably go to AT&T.

Sorry for the rant.

rjdoc...i feel you brother!!!

[Soapm]

Does the 8820 have WiFi and GPS? I'm too lazy to look.

[Sith_Apprentice]

yes it does

81 - Suretype/Camera
83 - QWERTY/Camera
88 - QWERTY/GPS

xx10 - GPS
xx20 - WIFI
xx30 - CDMA/GPS

[teg94]

Wow this definitely sucks. I'm so sorry to hear everyone is having so many problems with their T-Mo 8820's. I got mine at the beginning of this week and it runs like a champ. I got it setup and all my information transferred over in less than an hour and its been running beautifully ever since!

So have faith, there are some good units out there, hopefully everyone will be able to get their hands on a working one soon. It sure is purty!