Software nightmare!!!!

[neddy knacker]

Why wont Blackberrys site let me download the necessary desktop manager for my phone. Ive lost the software cd and it wont let me download it???

I keep getting this message,

Access Denied
You don't have permission to access "http://swdownload-us.rim.com.edgesuite.net/swdownloads/430_b025_english_nomediamanager.exe?" on this server.

Reference #18.9cf8ae95.1207491182.1f26952d

Any ideas its really starting to piss me off! :razz:

[akosnitzky]

Wirelessly posted (Verizon 8830)

IT Policy????

[x14]

You can download it here

https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22

[neddy knacker]

Yeah im trying to sort out this IT Policy and its a right mess!

[neddy knacker]

it wont let me download it, ive tried and tried!

[akosnitzky]

Wirelessly posted (Verizon 8830)

http://www.blackberryforums.com/wiki/index.php/Remove_IT_Policy

[neddy knacker]

Yeah thats what im doing but I cant complete it until I have the correct Desktop Manager. It wont let me download it, it ask me for my information and I agree to everything then it says access denied when I click on download! Where else can I download this from If the Blackberry site wont let me?? Thanks.

[Dubdub]

Are you trying to download via the BB? Or are you using your work PC and the company has blocks in place?

If it is something your company has done because they own the PC and BB, then you really shouldn't try to circumvent those policies. Not good for keeping your job.

[tsac]

There is no reason you should be blocked by RIM unless your company blocks the site download which is usually via FTP. If you have a personal PC , try down loading the Desktop Manager on it. But I agree with Dubdub, the reason for an IT policy is to prevent exactly what you are doing. Another thing, did you fill out the information form RIM uses when you access the download site? They will reject your request if not completely filled in.

[JSanders]

Are you trying to download the RIM software from your BlackBerry? No, you can't do that. There is no reason to, either. You can't use the file you are trying to download on your BB.

Download it from your PC.

An IT policy on your BB won't interfere with a download from your PC. :)

[neddy knacker]

Yeah im on my own PC It would'nt download from the site though Im having to get a friend to download and bring it round on disk.

[Sith_Apprentice]

you are using a PC correct, running windows? BlackBerry - BlackBerry - Sys Req V4-2 Pack 2 (http://na.blackberry.com/eng/services/desktop/req_4dot2_sp2.jsp)

[neddy knacker]

Yeah im running windows XP just keeps telling me access denied. Ive gave up and im trying to download it through Limewire. Thanks.

[Sith_Apprentice]

well the links given above and the links from blackberry.com work. careful downloading anything through limewire, more viruses there than anything else.

[neddy knacker]

Ive tried different browsers (mozilla/Internet Explorer) and even a different PC downstairs! :?:-(

[neddy knacker]

Right ok ive sorted a few things out at least I can MMS but i still dont have the option of composing a SMS. Any advice? :smile:

[Sith_Apprentice]

try a battery pull on the device. with the device powered ON pull the battery out for 30 seconds, then put it back in.

[tsac]

There's more going on here than were being told:-(

[Dubdub]

There's more going on here than were being told:-(

I think so also.

[Sith_Apprentice]

also i just noticed from your download link originally that is the US server. RIM doesnt necessarily allow access to all parts of the site from all IP ranges. many downloads are continent/area specific. try BlackBerry - BlackBerry Wireless Handheld Devices, Email, Software, GPS, Internet & Video (http://eu.blackberry.com/eng/services/desktop/) site (i think thats the link)

[daphne]

Yeah im running windows XP just keeps telling me access denied. Ive gave up and im trying to download it through Limewire. Thanks.

That's living dangerously. The limewire network is full of trojans, viruses and the like. Some will steal you passwords and log your keystrokes. I run a spyware help forum and we get lots of people who got infected from downloading stuff from limewire.

[tornadodivine]

are you on o2 in the UK..

have you tried the link from their site?
BlackBerry from O2 - Help and support (http://www.my-blackberryfromo2.com/BlackBerry_desktop_software.asp)

[neddy knacker]

Im sorted thanks!

[neddy knacker]

But I still cant compose SMS/ Text messages what a pain! Ive got a firewall enabled im not sure whether thats got anything to do with it?

[JSanders]

a. A BES IT Policy could block SMS messages.

b. Your firewall setting could also block SMS.

[neddy knacker]

Any ideas on how to unblock them? Ive tried the IT Policy and no luck. Is there really nothing you can do with the Firewall? Because the thought of having a BB with no SMS capabilities is pretty bad. Thanks again.

[JSanders]

Do you have a BES IT Policy on your device?

[JSanders]

If it is firewall blocked, look at Options > Security > Firewall. If SMS is checked to be blocked, remove the check and save.

[neddy knacker]

Ive been in there and all the checks are removed it should be letting me make messages. The status of the firewall says "enabled" but SMS, MMS, PIN and the Blackberry internet service boxes are all un-checked!

[JSanders]

repeat.

Do you have a BES IT Policy on your device?

This has been mentioned several times in the thread... and has not been definitively answered. If you have one, the SMS just might be denied by your IT Policy. Is this a corporate owned BB?

[neddy knacker]

Yeah I think so it says

IT Policy name:Default
Last Updated:
12 Oct 2007 10:42

But ive tried using John Clarks instructions on removing an IT Policy but it just isnt having it. Thanks.

Oh I bought the Blackberry off Ebay and as far as I know it isnt company owned?

[JSanders]

Finally, answers.

Follow the instructions here to remove the IT policy:
Remove IT Policy - BlackBerryFAQ (http://blackberryfaq.net/wiki/index.php/Remove_IT_Policy)

Sometimes, it just doesn't work. If so, return your BB to the eBay seller, get your money back, and leave the appropriate feedback for the seller. IT Policies should be removable, but can be tricky, and if the device has not been removed from the BES, the policy could be pushed back to your BB, again.

[Dubdub]

Yeah I think so it says

Oh I bought the Blackberry off Ebay and as far as I know it isnt company owned?

Should have said that in the first place!

Check the FAQ article about buying a used BB from eBay.

[neddy knacker]

Thanks.