View Full Version : Messages on device automatically CC'ing a user

04-21-2008, 09:25 AM
I have a user who states that every time they send out an email a user is automatically being CC'd without them inputting that person's name. Or when they get sent an email, in the "To" field is not the owners name put the person who is in the CC'd field? I've checked Outlook rules, and delegate options, and didn't see the "user" name at questioned anywhere? Am I over looking a spot? We have wiped the deviced and reactivate and supposedly the same issue exists. Again, when the user gets an email, their name is not in the "to" field, but somebody totally different.

04-21-2008, 09:52 AM
Check the user's address book - and check the email fields (all of them) for the contact in question.

I had a user once who said they when 'Bob' would send them an email, it would show on their device that the email was coming from 'Fred'. I checked the user's Address Book and in Bob's entry, he had Fred's email address. We fixed it and the email address displayed correctly.