PDA

View Full Version : Attachment forwarded from berry won't open


stevel
04-21-2008, 01:19 PM
I have a user who forwarded an attachment from their Berry and the recipient now cannot open the attachment on their Notes client. It is just a picture, with no real file behind it. Any reason why this 'conversion' would occur? The user who did the forwarding claims she did nothing unusual and she was able to open the attachment fine on the Berry.

I'm not seeing any user-configurable settings for forwarding options on the device, is this done on the BES server itself?

akosnitzky
04-21-2008, 07:13 PM
Wirelessly posted (Verizon 8830)

What is the file extension?
What is the size?

stevel
04-22-2008, 05:51 PM
Excel (xls) file, about 325 KB.



Wirelessly posted (Verizon 8830)

What is the file extension?
What is the size?

david9962000
04-23-2008, 07:37 AM
I use to have that problem with attachments and a pda tech at at&t told me to delete my email accts and put them back.I don't have any more problems.

akosnitzky
04-23-2008, 07:54 AM
For t heck of it, try to open a smaller attachment with less rows and columns and see what happens.

stevel
04-23-2008, 07:00 PM
I can't reproduce the problem when I want to, it always works for me. It may be an isolated incident .. I hope!