View Full Version : I am suddenly not receiving email, can you help?

04-29-2008, 07:56 AM
This is my first time on the discussion boards....I am soooo not technically inclined, but my blackberry has suddenly stopped receiving emails. I went to the Verizon BB wireless site and clicked on the circle with the red x through it, but it did not solve my problem.....can anyone point me in the right direction?


04-29-2008, 08:02 AM
Welcome to the BBForums.

Where was the circle with the red X, on the PC on the Verizon site where you setup your email?

First off, try:
1. From the device go to Options
2. Select Advanced Options
3. Select Host Routing Table
4. Select menu, then 'Register Now'

After that, with the BB powered on, pull the battery and replace after 30 seconds to allow the BB to reboot.

04-29-2008, 03:03 PM
that or update the password to your email via the BIS website on vzw.

04-29-2008, 03:05 PM
Is the radio antenna off?

04-29-2008, 06:11 PM
Are you using BIS or BES for email?