View Full Version : New 8830 phone and BES

05-20-2008, 10:24 AM
Hello All,

I have an exchange server running BES

I have about five or so Blackberries working fine. A user got a new phone (same blackberry model 8830)

When I removed the old phone from BES and went to add the new phone I generate the new password and everything...but BES will not find a pin number for the new phone.

The phone's activation process fails.

What could causing this? No pin #... and the activation fails?

I can provide more information if needed.