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helloprem
06-02-2008, 06:44 AM
Hi,

We are currently using Blackberry Server Version 4.0.3.3 . We recently upgraded all old blackberry devices to users with 8820 . But the devices fail to activate via wireless but activate without any problems through desktop activation . We have tried with almost 10 8820 devices and its the same case with all devices . The only error message I can collect is "Update request received but record does not exist in database" . Guys , can someone please shed some light on this as we really need to sort this out

Thanks in advance !

penguin3107
06-02-2008, 06:45 AM
You'll likely need an updated device.xml file on the BES.
It's doubtful that you're very old version of BES will know what an 8820 is and you can have difficulty using/activating that device.
http://www.blackberryforums.com/bes-admin-corner/93482-updated-device-xml-updated-all-models.html?highlight=device.xml

helloprem
06-02-2008, 07:20 AM
hi, I would try updating my device.xml file and recheck and let u know on the feedback..Cheers