View Full Version : Problems with Wireless Activation

06-02-2008, 06:44 AM

We are currently using Blackberry Server Version . We recently upgraded all old blackberry devices to users with 8820 . But the devices fail to activate via wireless but activate without any problems through desktop activation . We have tried with almost 10 8820 devices and its the same case with all devices . The only error message I can collect is "Update request received but record does not exist in database" . Guys , can someone please shed some light on this as we really need to sort this out

Thanks in advance !

06-02-2008, 06:45 AM
You'll likely need an updated device.xml file on the BES.
It's doubtful that you're very old version of BES will know what an 8820 is and you can have difficulty using/activating that device.

06-02-2008, 07:20 AM
hi, I would try updating my device.xml file and recheck and let u know on the feedback..Cheers