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jxdel
06-04-2008, 07:57 PM
Here is a weird one. User brings his 8700g blackberry and says he is not getting any network coverage. I see that is the device is searching for network but it can not find one. I check under options -> mobile network. It says data services is on but under mobile network is says * None*. How do I set the correct network and get this unit back in service? This is an ATT/Cingular branded 8700g. OS on it is 4.2.1.96.

robbob340
06-04-2008, 08:14 PM
An 8700g is the TMobile version, the 8700c is Cingular/ATT...What carriers' sim card did he have?

jxdel
06-04-2008, 08:17 PM
An 8700g is the TMobile version, the 8700c is Cingular/ATT...What carriers' sim card did he have?

Sorry my mistake. Yes it's the 8700c. It has a cingular sim card. When I put the sim card in any other 8700c or also 7100g blackberry, carrier name is present and I get network coverage.

robbob340
06-04-2008, 08:20 PM
Turn "Network Selection Mode" to "Manual" then do a scan for networks. See if ATT/Cingular pops up. Also, I figure it is, but is the Radio turned on?

jxdel
06-04-2008, 08:35 PM
I did try that but it did not work