Help!! 7290

[farknesdog]

right i have just brought a blackberry 7290 from ebay sim free and it keeps coming up with blackberry data connection refused at the top i can't do much apart from call the voicemail any ideas thanks
(im on pay as you go if that helps)

[JSanders]

Data Connection Refused? - BlackBerryFAQ (http://blackberryfaq.net/index.php/Data_Connection_Refused%3F)

What do I need a Data Plan for? - BlackBerryFAQ (http://blackberryfaq.net/index.php/What_do_I_need_a_Data_Plan_for%3F)

Most carrier PAYgo plans won't work on a BB for data. I don't know yours.

[John Clark]

You need a special Blackberry Data Plan in order to get data/internet/email on a blackberry. Pay as you go won't cut it.

[farknesdog]

alright then but it still wont let me call or even text do i need that price plan thing

[John Clark]

Does it accept your sim card?

It could have an IT policy on it. Check in Options >Security Options >General Settings. Scroll to the bottom and see if you see any reference to an IT Policy.

[farknesdog]

well on the screen it has a picture of the sim on it and has all the voicemail top up numbers ect none of my contacts tho in the address book and in options it has my network down so i think it reads it

[farknesdog]

i have used other sims as well and the same thing happens all on different networks to

[John Clark]

Then it's likely IT policy. Check for the policy as I described above.

[farknesdog]

this will sound dum but how? lol

[farknesdog]

lol dw u already sed

[farknesdog]

yeah there is but is says its disabled

[John Clark]

"Disabled" is the policy name? You can't "disable" a policy. It's got to be the policy name.

Remove the policy:

http://www.blackberryforums.com/general-blackberry-discussion/67224-remove-policy.html

[Foxglove]

Wirelessly posted

Are you in the uk? I can't see your profile as I'm on the wap. If you are what carrier are you with o2, orange or T mobile?

[farknesdog]

im in the uk o2

[farknesdog]

why?

[John Clark]

Get rid of your IT policy first. Then you'll have all your phone options back.

[farknesdog]

lol no i was talking to the person who asked if i was from the uk and thats along way round of wiping it is there a faster way

[JSanders]

One way, only one way.

[farknesdog]

NOO lol

[farknesdog]

right i have just updated it and it says EVERYTHING HAS BEEN INSTALLED and i still dont have the wipe func.

[JSanders]

You need to peruse the FAQs here a bit more... very helpful and will answer common questions with step-by-step instructions.

How to wipe the OS from a BlackBerry device? - BlackBerryFAQ (http://blackberryfaq.net/index.php/How_to_wipe_the_OS_from_a_BlackBerry_device%3F)

IF you have not removed the current IT Policy, wiping could be disabled by the IT Policy, I suppose.

[farknesdog]

and the IT policy has gone?

[JSanders]

No, the IT Policy doesn't "gone", you replace it with a blank policy.

What does yours state?

[farknesdog]

i dnt know yet its been on the egg timer for ages

[farknesdog]

ok i just went back in to sercuity and theres only password,timeout,lock,content and compression on there

[John Clark]

Now you should be able to use everything. Can you phone and sms now?

[farknesdog]

but all i did was updaet it nothing esle

[farknesdog]

ok if you sed verything should work then why does it keep sayin dta connection refused

[John Clark]

You need to help me out here a bit...I ask a question and you don't answer. I'm trying to help you but you have to help me help you.

What did you "update?"

[John Clark]

It says "data connection refused" because you HAVE NO BLACKBERRY DATA PLAN on your prepaid account. Nothing you can do will change that other than getting a blackberry data plan.

[Foxglove]

Wirelessly posted

Ok. On o2 uk you can get a simplicity sim which is a pay monthly sim card with no long contract and add the blackberry bolt on to it for £10 min 6 months. The sims start at £15 for 200 mins & 200 texts.

What you may want to consider however is that at the moment o2 has a promo on the pearl 8100 and you can get it free on a £25 contract (18 months) with the blackberry tariff thrown in. Grab the o2 blue magazine as the offer is in there near the back page (page 68) & should be on their website too.

If you do not want a contract try the simplicity sim & bolt on option. You should be able to keep your number.

Hope that helps.

[farknesdog]

right ok i updated thses:google maps
messagner
timezone

[John Clark]

alright then but it still wont let me call or even text do i need that price plan thing

So, we've established that you have no data plan. Foxglove has given you a solution to that. What about the issue I'm quoting in this post?

[farknesdog]

Wirelessly posted

Ok. On o2 uk you can get a simplicity sim which is a pay monthly sim card with no long contract and add the blackberry bolt on to it for £10 min 6 months. The sims start at £15 for 200 mins & 200 texts.

What you may want to consider however is that at the moment o2 has a promo on the pearl 8100 and you can get it free on a £25 contract (18 months) with the blackberry tariff thrown in. Grab the o2 blue magazine as the offer is in there near the back page (page 68) & should be on their website too.

If you do not want a contract try the simplicity sim & bolt on option. You should be able to keep your number.

Hope that helps.

im a student with no job so £10 is alot lol

[John Clark]

Well, that's what you need to get data/internet/email on your blackberry. Pay to play.

[farknesdog]

right ok i knwo some on contract could they get the dataplan for me and i use whilst stil having a pay as u go sim and does this plan thing cost

[farknesdog]

well i wont it for calls and texts

[John Clark]

Nobody can get the contract for you. The plan has to be provisioned on the sim that you are using.

I'm thinking you got the wrong phone.

[John Clark]

well i wont it for calls and texts

When you're ready to listen, I'm ready to help.

[farknesdog]

but u sed if the IT policy goes it would work

[farknesdog]

hey im ready now

[John Clark]

What happens when you click on the "Phone" icon or push the black phone button on the top of the device?

[farknesdog]

ok lets do it then

[farknesdog]

it comes up with the adress book

[John Clark]

can you choose a contact to dial?

[farknesdog]

no only the 02 sveries like voicemail all my contacts are on the sim none of them are there tho

[John Clark]

try calling your voicemail. Does that work?

[farknesdog]

yes that works but when i put my home number in it comes up with emerency only

[farknesdog]

lol it works

[farknesdog]

cheers

[penguin3107]

Quick... lock this thread. ;-)

[farknesdog]

lol haha im new to blackberrys and phones so you know

[John Clark]

You need to move your phone numbers from the sim to the Blackberry's Address book. If you want to dial numbers from the sim, you need to press the phone button or phone icon, then hit the trackwheel and select "sim phone book." I recommend just putting all your numbers in the BB's built in address book and not worry about the sim phone book.

To send someone a text message, click on the "Messages" icon. Then hit the trackwheel and select "compose sms text." If you don't have anything stored, use the [use once] and enter the number manually.

[John Clark]

lol haha im new to blackberrys and phones so you know

Really? I hadn't noticed.

[farknesdog]

har har you mean green button on the screen or on the keys cause i cant find a green button its all grey

[Foxglove]

Wirelessly posted

Unfortunately on pay and go on a blackberry you get calls and texts only.

The blackberry tariff has to be on a pay monthly sim.

[John Clark]

Sorry, no green phone button on your device. I changed my post.

Just use the black phone button or phone icon.

[farknesdog]

lol and my bluetooth is disabled i have no options on it

[John Clark]

I don't think we're quite up to using bluetooth yet. Lets just figure out how to make a phone call and send a text message.

[farknesdog]

lol come on lol i need sum stuff of my bros phone

[John Clark]

I think you need to start here:

BlackBerry Search Results (http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=SWDXHHEN-063004&sliceId=&dialogID=141072707&stateId=0%200%2066691839)

When you've read that, come back and we'll answer what questions you have left. Remember, you have no data plan so you can't do email or internet but look for bluetooth setup/text messaging/phone call use, etc.

The slang for that is RTFM. That really will help you out.

[farknesdog]

ok cheers man