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7100simpleisbetter
06-23-2008, 06:09 PM
Has anyone else gotten an error while installing MediaSync. On one of my machines it installed without any problems but my other system I got the following error:

You are attempting to install a version of the BlackBerry Media Sync software which supports a different messaging environment than the version of the BlackBerry Media Sync software currently installed. This is not a supported option. The setup program cannont continue and will now exit.


I have tried installing this with the official 4.5 DM and the 4.6 bundle 8 beta which I have on my machine that it installed fine on.

Any ideas of what causes this error. If I find anything I will let other know.
Sith_Apprentice
06-23-2008, 06:10 PM
Wirelessly posted (BlackBerry 3.141529)

Uninstall Blackberry Manager/Blackberry unite
7100simpleisbetter
06-23-2008, 06:19 PM
Wirelessly posted (BlackBerry 3.141529)

Uninstall Blackberry Manager/Blackberry unite

Got it, so my BlackBerry Manager is causing this error? Seems crazy, I will try in a few days and report back. Not looking forward to having to reinstall BlackBerry Manager.
7100simpleisbetter
06-23-2008, 06:19 PM
BTW, thanks for the ultra quick response SITH!!!!
Sith_Apprentice
06-23-2008, 06:25 PM
Wirelessly posted (BlackBerry 3.141529)

You can only have one on a system at a time. Bb Manager, BB Unite, MediaSync. Not sure why but that is how it goes.
Sith_Apprentice
06-23-2008, 06:26 PM
Wirelessly posted (BlackBerry 3.141529)

And no problem at all on the response.
tazman8840
06-25-2008, 07:53 AM
I have removed my Desktop Manager and I am still unable to install it

Any other suggestions?
Sith_Apprentice
06-25-2008, 07:55 AM
its not Desktop Manager. Do you have unite or BlackBerry Manager (BES) installed?
tazman8840
06-25-2008, 08:03 AM
As a matter of fact I do. I am in the IT department and we are rolling out Blackberry's all the Time.

after Sync is installed can I re-install the BES manager?
Sith_Apprentice
06-25-2008, 08:05 AM
have not tried that actually. someone else may be able to comment on that, but i personally have not tried.