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Heidi843
07-15-2008, 05:18 PM
I can't figure out how to customize SMS ringtones for specific contacts. I've tried creating a new profile with the exception but its not overriding the active profile.I have tried just just everything that anyone has posted and nothing is working. It keeps playing the default ringtone I set for SMS texts. Is it just not possible? Or am I doing something wrong?

JSanders
07-15-2008, 05:31 PM
Welcome to the BBForums.

Follow these directions...
How can I personalize my alerts from specific contacts? - BlackBerryFAQ (http://www.blackberryfaq.com/index.php/How_can_I_personalize_my_alerts_from_specific_contacts%3F)

Heidi843
07-15-2008, 05:36 PM
I did that... several times. It still isn't working. The default keeps coming on. I keep my profile on normal and the only way the customize ringtones work is if I activate the newly created profile.

JSanders
07-15-2008, 05:39 PM
Is your exception (profiles > Advanced > scroll down) checked as active?

Heidi843
07-15-2008, 05:40 PM
No, I scrolled and clicked the name of the new one I created....

The box beside the exception is checked.