philroughton
09-01-2005, 05:21 AM
Hello,
I'm having to wipe an existing users BlackBerry 7290, because the unread mails were out of synch with their Outlook. However, I'm having trouble with Pre-Population - it only seems to be populating the BlackBerry with email messages since I re-activated it, instead of the 5 days, 200 messages set on the BES server.
I've removed the user from the BES and asked for the mailbox details to be deleted - I have then waited 1 hour and tried the activation process. But I still only get a few emails being populated.
Is there anything else I have to do?
It seems to remeber that it previously synched the mails before I wiped it - but I really want a fresh install with the last 5 days worth of messages,
thank you,
Phil.
I'm having to wipe an existing users BlackBerry 7290, because the unread mails were out of synch with their Outlook. However, I'm having trouble with Pre-Population - it only seems to be populating the BlackBerry with email messages since I re-activated it, instead of the 5 days, 200 messages set on the BES server.
I've removed the user from the BES and asked for the mailbox details to be deleted - I have then waited 1 hour and tried the activation process. But I still only get a few emails being populated.
Is there anything else I have to do?
It seems to remeber that it previously synched the mails before I wiped it - but I really want a fresh install with the last 5 days worth of messages,
thank you,
Phil.