ukmm
10-07-2008, 06:56 AM
Good afternoon,
I recently started synchronizing BlackBerry's at a large company. They took my through the process of doing this for our users. After a doing one or two they advised me that the sync sometimes doesn't work. Now after doing 500 + and constantly having problems I thought I'd just ask to see if you can figure this out.
1. we get a device usually 8110 pearl. and wipe it.
2. We add a user on to the BES (the users within our Outlook Global Address Book), using BlackBerry Manager - Version: 4.0.2.8. We login to the BES using Windows Server 2003. Once added on there we go into the users section and go to security to "Generate Keys Manually" with status Up to date. apply and ok this and exit the BES.
3. After this we grant ourselves access to the users mailbox on our mail servers.
4. We then create a Outlook profile.
5. We turn on all connections on the blackberry, load desktop manager 4.6 and select the users Outlook profile and click ok.
6. We then insert the datacable into the BlackBerry. At this point "enterprise activation" usually starts and goes through the process. After this things are not always working.
Sometimes the activation doesn't start when plugging in the cable. Also sometimes it does start and after we get failed to synchronise calendar, memo or tasks. Sometimes we get activation complete. Im sure the person that showed me how to do this has forgotten and made up new ways on synchronizing.
Anyone got a complete guide on activating using a cable? Our users can take the blackberry away after we done this and they can snych wirelessly. Just such a big hassle getting them to work :(
Really hard to explain, just hope someone can help.
Regards,
UKMM
I recently started synchronizing BlackBerry's at a large company. They took my through the process of doing this for our users. After a doing one or two they advised me that the sync sometimes doesn't work. Now after doing 500 + and constantly having problems I thought I'd just ask to see if you can figure this out.
1. we get a device usually 8110 pearl. and wipe it.
2. We add a user on to the BES (the users within our Outlook Global Address Book), using BlackBerry Manager - Version: 4.0.2.8. We login to the BES using Windows Server 2003. Once added on there we go into the users section and go to security to "Generate Keys Manually" with status Up to date. apply and ok this and exit the BES.
3. After this we grant ourselves access to the users mailbox on our mail servers.
4. We then create a Outlook profile.
5. We turn on all connections on the blackberry, load desktop manager 4.6 and select the users Outlook profile and click ok.
6. We then insert the datacable into the BlackBerry. At this point "enterprise activation" usually starts and goes through the process. After this things are not always working.
Sometimes the activation doesn't start when plugging in the cable. Also sometimes it does start and after we get failed to synchronise calendar, memo or tasks. Sometimes we get activation complete. Im sure the person that showed me how to do this has forgotten and made up new ways on synchronizing.
Anyone got a complete guide on activating using a cable? Our users can take the blackberry away after we done this and they can snych wirelessly. Just such a big hassle getting them to work :(
Really hard to explain, just hope someone can help.
Regards,
UKMM