View Full Version : AD lookup numbers

11-02-2008, 11:33 PM
We are a larger international company with several hundred employees. We rely on the lookup function from AD rather than the contact list on the BB to store employee contact numbers. We are only using the 8830 models in New Zealand.
Using Contacts, then Lookup the BB retrieves the contact information and telephone numbers from the AD.
The problem is that at times some BBs display partial infromation like the name, email, address etc BUT NOT phone numbers. While other BBs function perfectly displaying all information and numbers.
Occasionally none of the BBs can get any numbers through, then the next day as by magic it works again.

Problem, as always is that the affected users are always senior management that rely on the information to contact key people.

Any idea why it affects some 8830 sometimes and all at other times?

11-03-2008, 10:39 AM
it could be issues with the BES or the device. make sure that all of your devices have the newest software. also, if there are ever any patches or updates from the BES, make sure you push them to your users through the BES.

the more updated the better. hopefully the new software will take care of the problem


8800 > http://www.blackberryforums.com/general-8800-series-discussion/151873-latest-os-8800-4-5-0-108-4-5-0-81-english-east-asian-languages.html

8820 > http://www.blackberryforums.com/general-8800-series-discussion/151841-latest-os-8820-4-5-0-108-4-5-0-81-english-east-asian-languages.html

8830 > http://www.blackberryforums.com/general-8800-series-discussion/131271-latest-8830-os-4-2-2-365-4-2-2-196-multilanguage-sprint.html

get those and update all of your devices....

remember to follow the directions about deleting the VENDOR.XML file .... if you dont, some might not update

11-03-2008, 04:59 PM
Thanks - I'll check the software versions and update. Also get BES admin to check on updates. As we just moved from Palm to BB, all the BBs were new with the latest SW on them at the time of roll-out, which was v4.2.2.176

There wer updates since so I'll download and upgrade them.