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View Full Version : Licence query, downgrade full to SBE.


DavidAdams
11-07-2008, 06:38 AM
We bought an SBE server with 10 licences, bought an extra 2 and installed them successfully. We then purchased the upgrade key to convert to full BES, with 17 licences.

Currently we only have 12 active users. Someone has bought an additional SBE licence which for obvious reasons I cannot install.

Is it possible to remove the upgrade licence, install the new SBE licence and then reapply the upgrade licence?

knottyrope
11-07-2008, 09:39 AM
call the place where you bought it from and exchange it for the one you want.
We have done this before.