Phone won't operate, getting battery on screen! HELP!!

[MickieB]

Hi, i just tried to turn on my phone this morning and nothing happened! So i tried plugging it in to a charger and it came up with a white screen with a picture of a battery with a lightning bolt through it... I have tried to find information in FAQ's and in the phone manual but to no avail. My phone is a 9500 BOLD and it is only about 2 months old.. Thank you for any help or advice you can give!

[zerog46]

Do you mean it's a 9000 Bold. I would try charging it for at least a few hours before trying to turn it on, if not you might have a bad battery.

[MickieB]

Yes sorry a 9000 bold. Is that what the symbol of the battery with the lightning thru it means? I wasn't able to get an answer for that off the official site or out of the manual..

[zerog46]

It usually means the battery is totally drained and not enough power to turn on the BB.

[jsconyers]

Welcome to the forums, that just means the battery is in dire need of a charge. Charge the device for a few hours and then remove and reinsert the battery.

[MickieB]

Hmmm well i charged my battery overnight and when i turned it on i got the usual white loading screen for about 3 seconds then it completely died again and when i plugged it into the charger it gave the message that my battery is completely drained. I'm guess that my battery has dropped a cell or something so i have bought a new battery just waiting for it to arrive and hopefully all will be good!

[JSanders]

Leave the battery in the device to charge either on the wall charger or the PC's USB cable if you know that it is charging that way. Leave it a couple of hours, and then with it still plugged to the USB, remove the battery a few seconds and reinsert. Let it boot up if it will AND leave it to charge. Check Options > Status for the battery charge percentage AND let it charge to 100% before removing from the USB.

[MickieB]

Oh no it won't even boot up, as soon as i try to turn it on the battery dies, even if it's still plugged in.

[zerog46]

Oh, I missed that one thread, what JS said.

[JSanders]

uh, re-read this part
Leave it a couple of hours,