View Full Version : computer not "recognising" blackberry or media card

02-06-2009, 02:16 PM
I wonder if anyone has any ideas with my issue. When I connect my bold to my windows computer with desktop manager it is shown as connected. However when I look at "my computer" it is not there. I used to be able to just drag files to the blackberry "media card" on my 8820. What am I doing wrong.?

Many thanks


02-06-2009, 04:04 PM
Have you pulled the battery on the BB?

Are you connected directly into the PC or through a hub. In these cases, I have found it best to plug the BB into a USB on the back of the PC.

02-06-2009, 04:20 PM
yes tried all of those-no luck thanks though !

02-06-2009, 04:29 PM
Have you changed the settings on your media card?

Go to:
Options> media card.

Media support=ON
encryption mode = NONE
Mass Storage Mode Supprot = ON
Auto Enable Mass Storage Mode when connected = YES

02-07-2009, 06:49 AM
Yes had though settings exactly and still not showing

Thanks though

02-09-2009, 03:53 AM
Hi Rob44,

I'm having the exact same problem. Please let me know if you have found a solution to this. Thanks.

02-09-2009, 05:44 PM
Rob, try a battery pull reboot on the 9000, and reboot of the PC.

Then connect the USB to the BB and see if you get anything in My Computer.

Also-- do you have other drives using drive letters e, f g? If you do, move those items elsewhere, rename the drives and free up e f and g. The removable drive likes to have one of those slots.

02-09-2009, 05:50 PM
thanks will give it a go


02-09-2009, 05:57 PM
See if it's connected in windows device manager - if it is, delete it while it's connected, then unplug, reboot the bb, and plug in again to see if it will recognize media card.

02-14-2009, 05:08 PM
Unfortunately none of the above worked> However for different reasons my carrier gave me a new phone today.

This worked perfectly I noticed that the "firewall" was not locked on enabled with the dreaded red padlock.

I wonder if this was the reason for my troubles!

If I restore all my data will it return.?

many thanks

02-14-2009, 05:08 PM
hi have a look at my last!

vhawk fynes
02-14-2009, 06:19 PM
i had a problem getting my computer to see/recognise the bb, but I found that running the desk top manager helped and I also tried taking out and replacing the battery. after those it recognised it but I am no expert on these things