PDA

View Full Version : Phantom IT Policy


ZeeZee
02-25-2009, 02:41 PM
I have wiped my bb several times - following the remove IT policy proceedures.

There is no IT Policy listed on the security screen.

Yet, I must change my device password weekly,
and now Slacker won't start. I get a message about IT policy not allowing inside & outside firewall connections.

The firewall setting is enabled - and has a little lock on it.

Curve 8310
OS = 4.5.0.110
DM = 4.7

JSanders
02-25-2009, 02:49 PM
The firewall setting is enabled - and has a little lock on it.



Then you likely do have an IT Policy on the device.

And you are certain that at Options > Security > General Settings there is nothing at all listed under **services**?

ZeeZee
02-25-2009, 02:52 PM
Then you likely do have an IT Policy on the device.

And you are certain that at Options > Security > General Settings there is nothing at all listed under **services**?


I am certain

rambo47
02-25-2009, 03:41 PM
It should say **no services**. If it says "default" or something else, no matter how innocuous-sounding, it's an IT Policy.

ZeeZee
02-25-2009, 04:36 PM
It should say **no services**. If it says "default" or something else, no matter how innocuous-sounding, it's an IT Policy.

the last two lines of "Security / General Settings" are:
Services:
*** no services ***


There is nothing below this.

bb_girl
02-25-2009, 08:10 PM
The only way to get rid of it, will be to send it a blank IT policy from the BES it came from unfortunately. You might be able to reload the OS from scratch (not a wipe) and it 'may' be possible to get rid of it.

fiestito
02-26-2009, 01:32 AM
"You might be able to reload the OS from scratch (not a wipe)"
What did you mean with that bb_girl??

jripke74
02-26-2009, 11:22 AM
RIM can also remove IT policies.

bb_girl
02-26-2009, 05:56 PM
"You might be able to reload the OS from scratch (not a wipe)"
What did you mean with that bb_girl??

I meant, if you use Javaloader on the device that should get rid of it, shouldn't it?

Yep, thats right, RIM can get rid of them, they can also provide blank IT policy's.

JSanders
02-26-2009, 06:12 PM
If the device is of OS 4.3+, you can use the rest to factor command in JL_Cmder.

If OS 4.2 or lesser, you should load a blank IT Policy per our instructions in the FAQ.

ZeeZee
02-27-2009, 02:19 AM
JL_Cmder appears to have done the trick.

Thanks for the help!