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View Full Version : Extending Email History On A Different Phone


gtitech
02-27-2009, 11:51 AM
I have a user here who lives and breathes with her Curve. She returned from a two week international trip on Feb. 22nd. She came to me yesterday and told me her BB keeps locking on her. My solution (as always) replace their phone with one of our backups. This way I'll have the 'locking' phone to fix it while they continue business as usual.

The problem: The backup phone she is now calling her own, isn't showing emails any further back then the Feb. 24th. I would like to know if there is a way this date can be extended further back. (she suggested 12/20, but I'll settle for a few weeks.)

Any suggestions?

jsconyers
02-27-2009, 12:01 PM
Welcome to the forums.

If you're referring to pre-population when activating on the BES. You can go back 14 days or 700 messages I believe.

Other than that, you can backup her old device's messages database and restore it on the new device.