PDA

View Full Version : Blackberry Settings


Dominic Haddleton
03-02-2009, 08:55 AM
Hello,

I am working on BlackBerrys for my work. A customer has brought a BlackBerry in as he has had a new one setup. However on his old BlackBerry when he deleted an email he got a prompt asking if he would like to delete from both device and PC or just the device. He now does not get this prompt.

New device: bold 9000
We are using the BES.

Thanks for your help.

jsconyers
03-02-2009, 09:13 AM
Messages > Options > Email Reconciliation > Delete On = Prompt.

Dominic Haddleton
03-02-2009, 09:17 AM
Thats what I thought however it is not bringing the prompt up.

jsconyers
03-02-2009, 09:21 AM
Have you changed messages services to the account you're trying to delete from. Check all email accounts and verify the option is set that way for each account.

Dominic Haddleton
03-02-2009, 09:26 AM
I don't understand that can you talk me through it please?

jsconyers
03-02-2009, 09:30 AM
Go into Messages > Options > Email Reconciliation, from there you should see:

Message Service
Delete On
Wireless Reconcile
On Conflicts

Highlight the option next to Message Services. For BES it should be Desktop. If you have more than one account on the device it will list them, check all of the accounts on the device and verify delete on is set to prompt.

Dominic Haddleton
03-02-2009, 09:34 AM
Thanks mate thats worked fine.

jsconyers
03-02-2009, 09:35 AM
(y)