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BCaraon
03-03-2009, 07:13 PM
We have two users that whenever they file messages through there blackberries (not sure of the model...working from home after a huge snowstorm) it stays in there inbox with a file folder beside the message.

We have the option to hide files messages turned on and no other users are experiencing this so I sm pretty sure it is not a problem with our BES. Does anyone have any ideas or suggestions?

SteveO86
03-03-2009, 09:20 PM
What version of BES with what mail platform?

Make sure they have not changed an of thier email reconcilation settings on their BlackBerry thats a good spot to start with.

BCaraon
03-03-2009, 10:18 PM
We are running 4.0.5.7 with Lotus Notes 7.0.

These two people are the only ones with the issue so I am just wondering if they happen to be faulty blackberries.

takeshi
03-04-2009, 09:15 AM
That is odd. Normally that only happens if the hide option is turned off and/or the message is unread...