View Full Version : 7100v: no emails until I reboot

10-28-2005, 05:35 PM

I have a problem with my 7100.
Sometimes when I received emails in outlook, he doesn't load them ony my blackberry, but when I restarted my 7100, the emails are being downloaded.

How is this possible?

10-29-2005, 01:38 AM
Are you on BES? approx when was the last time you connected your BB to your PC Desktop manager? I'm not sure if its due to the same reason I had, it happened because the encryption key was out of date. Though emails started to come back in slowly after I had rebooted it, then evenually worked fine after I had attached it to my PC every 3 weeks to regenerate the encryption key.

10-29-2005, 02:12 AM
Indeed sounds like encryption problems. You should check whether 3DES or AES encryption is used and match that with the one used on your BES/Desktop Manager (3DES is advised if you can choose). Regenerating the encryption keep indeed also never hurts (Options --> Security from the BB).

10-29-2005, 05:41 AM
hmm, I'm not using BES but Internet service...