View Full Version : No Contact Name ID when using extensions

04-07-2009, 05:22 PM
I am new to Blackberry a long time treo user. All of our 5000+ contacts use the extension feature for all of their numbers. So far the Blackberry has presented a fiable solution for our communication needs until the following short coming has appeared.

When using a pause, wait, or x after a 10 digit phone number to preface an extension the contacts name does not appear when they call only their phone number appears on the screen.

I have called tier II support twice with no apparent solution available.

Does anyone know of a work around to get the contacts name to appear when using extensions?

04-07-2009, 06:07 PM
I doubt you will ever find a solution for this. The problem isn't the BlackBerry. The phone system transmit only the 10 digit phone number for caller.

04-07-2009, 09:23 PM
Palm Treo 700P has no problem with it.
All blackberry has to do is ignore any more than 10 digits.
Hopefully there is a work around someone knows.