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ljTommy
04-13-2009, 12:22 PM
I'm frustrated and disappointed that I spent 20 minutes on BlackBerry.com website and I still couldn't find a single phone number or email address for tech support. Is this normally how BB support their customers?

Trimix
04-13-2009, 12:25 PM
BlackBerry doesn't normally provide tech support. It's supposed to be through the cell provider. What sort of issues are you having?

CO_BBTechie
04-13-2009, 12:36 PM
I'm frustrated and disappointed that I spent 20 minutes on BlackBerry.com website and I still couldn't find a single phone number or email address for tech support. Is this normally how BB support their customers?

You will only be able to obtain support direct from RIM under very specific circumstances;

1. Your log your issue with your carrier, and if they cannot resolve it, they will escalate it to RIM.

2. You purchased your device direct from RIM

3. You purchased a tech support contract from RIM

4. You pay for tech support on a per-call basis, providing your CC # before speaking to them.

akosnitzky
04-13-2009, 12:40 PM
Wirelessly posted (Its All About the U!)

Again, please tell us your issue. We usually can solve it

Trimix
04-13-2009, 12:44 PM
Think this might be the issue: http://www.blackberryforums.com/general-8300-series-discussion-curve/185688-unable-read-application-data.html

ljTommy
04-13-2009, 12:46 PM
I see. My colleague purchased her BB Curve from Sprint provider. So that means I should contact Sprint about her Address Book synch error message (posted in 8300 series forum) then.

Thanks! If no one in here is able to resolve the error I posted about this error (http://www.blackberryforums.com/general-8300-series-discussion-curve/185688-unable-read-application-data.html), then I'll sure contact Sprint.

akosnitzky
04-13-2009, 12:48 PM
Wirelessly posted (Its All About the U!)

The link did not help?

Trimix
04-13-2009, 12:52 PM
Wirelessly posted (Its All About the U!)

The link did not help?

The link is to the problem he posted in the Curve forum.

akosnitzky
04-13-2009, 12:55 PM
The link is to the problem he posted in the Curve forum.

Understood. Thank you

takeshi
04-14-2009, 10:15 AM
I'm frustrated and disappointed that I spent 20 minutes on BlackBerry.com website and I still couldn't find a single phone number or email address for tech support.
There's a Contact Us link at the bottom of every page that takes you to a page listing the support options. ;-)