cart0181
04-24-2009, 11:12 PM
Hello all! :smile:
First, just let me say I'm sure glad I found this place and it's great you guys exist. Forums like this are so essential or we'd be left dealing with dreaded customer service departments. (y)
Background:
Pearl 8130 (Verizon)
Windows XP SP3
P4 @<hidden> 2.4GHz
1.5 GB RAM
Charter Security Suite (F-Secure)
Outlook 2003
The problem started about the time I upgraded to Desktop Manager 4.7 from 4.3. I clicked the "check for updates" link from within the software (on home page, bottom right corner). It took me to the strange RIM website where I eventually found the 4.7 download "ENG without Media Manager." After entering some false information (why do they ask all that stuff anyway?) I finally had my download on my desktop. I installed the update, I noticed it was checking for previously installed versions, so that seemed to be a good sign, then it said it was all installed successfully. I restarted the PC and tried to sync up for the first time. One of the options was to check for updates for the device, so I said okay. It proceeded to perform a somewhat lengthy process of installing what appeared to be the latest firmware and/or application updates for the device which were all listed as version 4.5. It had a total of 11 processes to go through and #8 was the longest. It turned off the radio for the device before installing the updates, then turned it back on at the end. It gave the message that everything had been performed successfully. I proceeded to try and sync for the first time, but at the end it gave a message "you must be connected to the internet to set up the first sync" or something like that. I was thinking, "What? I know I'm online." But then I checked and, sure enough, I was unable to browse the internet. I had been disconnected. At first, I didn't think much of it, so I rebooted to see if I could get back online. I couldn't! Now it seems the only way to get back online is if I un-dock the BB, remove my wireless USB adapter from my PC, then plug it back in again. When I do this, Windows will re-detect the adapter and I will be able to connect to the internet and browse normally. What is going on here? Any ideas? Please HELP!!! :?
First, just let me say I'm sure glad I found this place and it's great you guys exist. Forums like this are so essential or we'd be left dealing with dreaded customer service departments. (y)
Background:
Pearl 8130 (Verizon)
Windows XP SP3
P4 @<hidden> 2.4GHz
1.5 GB RAM
Charter Security Suite (F-Secure)
Outlook 2003
The problem started about the time I upgraded to Desktop Manager 4.7 from 4.3. I clicked the "check for updates" link from within the software (on home page, bottom right corner). It took me to the strange RIM website where I eventually found the 4.7 download "ENG without Media Manager." After entering some false information (why do they ask all that stuff anyway?) I finally had my download on my desktop. I installed the update, I noticed it was checking for previously installed versions, so that seemed to be a good sign, then it said it was all installed successfully. I restarted the PC and tried to sync up for the first time. One of the options was to check for updates for the device, so I said okay. It proceeded to perform a somewhat lengthy process of installing what appeared to be the latest firmware and/or application updates for the device which were all listed as version 4.5. It had a total of 11 processes to go through and #8 was the longest. It turned off the radio for the device before installing the updates, then turned it back on at the end. It gave the message that everything had been performed successfully. I proceeded to try and sync for the first time, but at the end it gave a message "you must be connected to the internet to set up the first sync" or something like that. I was thinking, "What? I know I'm online." But then I checked and, sure enough, I was unable to browse the internet. I had been disconnected. At first, I didn't think much of it, so I rebooted to see if I could get back online. I couldn't! Now it seems the only way to get back online is if I un-dock the BB, remove my wireless USB adapter from my PC, then plug it back in again. When I do this, Windows will re-detect the adapter and I will be able to connect to the internet and browse normally. What is going on here? Any ideas? Please HELP!!! :?