View Full Version : Filed messages disappearing from BB

04-28-2009, 05:27 PM
hello all,

I have a problem that started not to long ago with my filed messages. i am using bis with outlook at work and when i file messages on outlook they disappear from my BB. the "hide filed messages" is set to 'no' so i already tried the obvious. anyone got any other ideas??

04-28-2009, 05:57 PM
Wirelessly posted (Tmo's cheapest BB customer)

What's your file free status (options>status)?

04-29-2009, 09:18 AM
How is BIS set up to retrieve email? The filed messages setting may not be relevant.

04-29-2009, 11:04 AM

04-29-2009, 02:38 PM
When your Messages folder is open, hit the Menu button, go to Options > General Option and see how long you have messages set to be saved. Mine says "forever". If you have it set for anything less, that could be causing messages to disappear when they reach the time limit you have specified for keeping.

04-29-2009, 02:43 PM
Mine is set to 30 days however the messages disappear a few mins after i file them on outlook.