View Full Version : 8700c on AT&T, no SMS Text option

04-28-2009, 05:52 PM
I have read through a bunch of threads here and elsewhere and can't find a solution to work. I recently got my phone off eBay and it is relatively worthless to me if I can't text message. I have all the latest Desktop software and downloaded JL_Cmder to run a 'resettofactory' on it in order to remove any IT blocks as I assumed it was since my problem sounded similar to many others I read. However, after executing the process several times, I still don't have a text option. Any other ways I can get that back?

04-28-2009, 06:04 PM
Welcome to the forums. The resettofactory option only works on devices running 4.3 and up. Follow these steps and it should fix you right up:
Remove IT Policy - BlackBerryFAQ (http://www.blackberryfaq.com/index.php/Remove_IT_Policy)

04-28-2009, 07:52 PM
I am currently running 4.5. I don't have a "wipe" option on in my security to run option 2.

04-28-2009, 07:54 PM
Options > Security Options > Press the trackwheel > select Wipe Handheld.

04-28-2009, 07:56 PM
I don't have that option.

04-28-2009, 07:57 PM
Make sure that your carrier has SMS enabled on your account. Happened to me once.

04-28-2009, 07:58 PM
Oops my fault.

Options > Security Options > General Settings >Press the trackwheel > select Wipe Handheld.

04-28-2009, 07:59 PM
Well, I didn't have to do that. It works now? I dunno how it happened, maybe I did something right and didn't notice.

Thanks for your help!

04-28-2009, 08:00 PM
Weird... But good deal that it's working.

05-28-2009, 02:23 PM
Welcome to the forums. The resettofactory option only works on devices running 4.3 and up. Follow these steps and it should fix you right up:
Remove IT Policy - BlackBerryFAQ[/url]

On the page, to remove the IT Policy, th elink to download the file policy.bin is not working, can any one guid me to where i can gat a copy of this file, as i am trying to get the SMS to work on my 8700C.


05-28-2009, 02:25 PM
Welcome to the forums.

If you're device is running 4.3 or higher, you can use the ResetToFactory option in JL_Cmder. It's a lot quicker and easier. I would suggest upgrading you OS and then running ResetToFactory.

05-28-2009, 02:28 PM
The version i now updated to is v4.5.0.124(Platform

05-28-2009, 02:30 PM
Then download and install JL_Cmder and use the ResetToFactory selection. Make a backup of your data prior to doing this.

05-28-2009, 02:31 PM
any guides to where i can go and download JL_Cmder?

05-28-2009, 02:48 PM
Here you go:

05-28-2009, 02:57 PM
Thanks, i just 'restore to factory' and currently running the App loader.

Thanks very much, i will keep informed if it is working.

05-28-2009, 03:03 PM
Sounds good. Let us know (y)

05-28-2009, 07:13 PM
still cannot send SMS text... i dunno what to do again... and suggestions will be welcomed.

05-29-2009, 06:33 AM
I also have a collegue with a 8700G and his device is running:

v4.1.0.284 (Platform
Cryptographic Kernel v3.8.3.7

and he can text! This is a wild shot here, if i were to wipe the handheld, and reinstall this version, do you all think i will be able to send SMS messaging.


Bear in mind i only updated my BB device yesterday to:
v4.5.0.124 (platform
Cryptographic Kernel v3.8.5.32a

05-29-2009, 08:06 AM
Do you have the option to Compose SMS? If so, what happens when you try to send one?

05-29-2009, 08:26 AM
No i do not even have the option to compose sms

when i scroll to messages and click the trackwheel the options that come out are:
Compose Email
Place Call
View Folder
View Saved Messages
Switch Application

In that exact order.

08-11-2009, 09:33 PM
who can answer?