Reply does not have send option

[davidavoda]

I'm using a 8900 curve wich is working fine, a customer brought me his 8900 curve wich is setted up with 2 email accounts, the 1 working fine. On the other 1 he selects to reply to a email but does not have the send option after he typed out his reply mail. On that same mail account when he selects to delete a mail it does not prompt him to select where it must be deleted(server and handset,or handset only). I changed the option on the handset to prompt him but it still does not do it!

Please HELP!!!!

[JSanders]

It sounds like he might have upgraded or had to restore messages to the device from a backup and doesn't have the proper service book for that account.

How do I resend my service books? - BlackBerryFAQ (http://www.blackberryfaq.com/index.php/How_do_I_resend_my_service_books%3F)