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jdmarsh2g
05-11-2009, 09:02 AM
Morning All,
I did what I thought was a full backup of information of my 8830 using the desktop manager.
After removing data from the phone and restoring the backup I noticed that my address book isn't being transferred or was never backed up.... arrrghhhh
What do I need to know for next time using the backup restore functions....

jsconyers
05-11-2009, 09:39 AM
Is wireless reconcile of your address book enabled?

Address Book > Options.

jdmarsh2g
05-11-2009, 10:22 AM
yeah but this was before enterprise activation...
guess its lost... who knows...

jsconyers
05-11-2009, 10:25 AM
If wireless sync is enabled, the address book will not be restored regardless if it was before enterprise activation.

jdmarsh2g
05-11-2009, 10:34 AM
bottom line i did a backup of the phone... thought that it would backup memo and address book... but didn't ....
Thought that would be a standard for a backup....
oh welll

jsconyers
05-11-2009, 10:40 AM
If you go into the advanced option and pull up the backup file. Do you see Address Book as part of the databases backed up?

juwaack68
05-11-2009, 11:07 AM
I did what I thought was a full backup of information of my 8830 using the desktop manager.
After removing data from the phone and restoring the backup I noticed that my address book isn't being transferred or was never backed up.... arrrghhhh
What do I need to know for next time using the backup restore functions....

If you're on a BES you shouldn't have to do backups/restores of information (unless the BES Admin monkey'd with the default settings on the BES).

What was the original problem you were having that prompted you to want to backup/restore the address book?

jdmarsh2g
05-11-2009, 11:45 AM
If you go into the advanced option and pull up the backup file. Do you see Address Book as part of the databases backed up?

No its grayed out

jsconyers
05-11-2009, 11:47 AM
Grayed out on the left column, right column, or both?

jdmarsh2g
05-11-2009, 11:48 AM
If you're on a BES you shouldn't have to do backups/restores of information (unless the BES Admin monkey'd with the default settings on the BES).

What was the original problem you were having that prompted you to want to backup/restore the address book?

Not on a BES..
Here is the scenario.
Have the blackberry for personal use.
Then wanted to get work e-mail.
Required enterprise activation.
Might wipe out data on the 8830.
So using desktop manager i took a backup of the data on my phone.
Now receiving work e-mail but when restoring cannot restore address book and memo pad.
So I didn't do my homework in depth enough before the phone was wiped clean. I appreciate the feedback guys...

jsconyers
05-11-2009, 11:50 AM
It's a little late now, but you normally don't need to wipe your BB prior to BES activation.

jdmarsh2g
05-11-2009, 11:52 AM
When going into Advanced Options i see that the Address book is 10.8 kb but is grayed out

jdmarsh2g
05-11-2009, 11:53 AM
Yeah rushed process... followed the guidance of a verizon tech rep...

jdmarsh2g
05-11-2009, 11:55 AM
Databases that are unavailable in the list have been configured for wireless backup and are read-only. You cannot restore or clear them....

jsconyers
05-11-2009, 11:57 AM
When going into Advanced Options i see that the Address book is 10.8 kb but is grayed out

Which column is grayed out, the left or the right?

jsconyers
05-11-2009, 11:59 AM
You can still restore your address book from the backup file.

Go into Address Book > Options > Wireless Sync = No.

Do an advanced restore of the address book.

Enable Wireless sync again.

jdmarsh2g
05-11-2009, 12:00 PM
Fixed the issue by
1).turning off wireless sync
2). Refresh Back & Restore Advanced
3). Highlighted and copied over to device...
Appreciate all the info guys led me to the fix... .

jsconyers
05-11-2009, 12:02 PM
Glad you got it fixed (y)