View Full Version : BB cannot send email

06-08-2009, 03:16 AM

My boss has a BB 8900 and his email account has problem sending mail.
It receives email perfectly, but when composes a new message and send it the item seems to not being sent.
Even if a check (instead a cross, i guess) appears near to the message in the email list.

What should I test, control or configure to make it finally send mails?

Thank you guys!


06-08-2009, 03:25 AM
Wirelessly posted (My Bold)

If there is a check on the berry, that means the berry sent it. If it was never received, there is an issue with the server.

Make sure the pop3/imap settings allow mail to be sent when using an outside client

06-08-2009, 04:23 AM
Which menu should i control for the outside client?

And (strange...) if I disable the local WLAN connectivity I can send email perfectly!
What could it mean?

06-09-2009, 03:05 AM
Any suggestion?

Which is the cause of my problem?

Why it works without WLAN? :?

06-10-2009, 12:06 AM
Not sure if this will help, but if you're on BES and your company has an email storage limit per user, if the user is over their mailbox limit, the bb will not send new messages. Can still receive, but not send.