View Full Version : BES - SRP has locked.

06-16-2009, 05:21 AM
Had an error this morning our BES. The SRP had locked (contacted our service provider to find this out). It's all fixed now and blackberry is sending messages again.

Does anyone know what caused the SRP to lock? links to any whitepapers or tech guides would be useful. we are using BES 4.0


06-16-2009, 06:40 AM
The SRP will lock if it tries to connect out to the RIM network and fails x number of times (I think it's 5 failures in 60 seconds). This could be caused by a network issue within your infrastructure that wouldn't allow any network traffic to get out...I've had that happen before.