Earlier User's Messages on used 8800

[Poorna]

Guys, I have a used BB 8800. The prob is though I have configured my device to my emails I still receive message notifications of the earlier user. Such earlier user' notifications appear in my Messages icon and not in my emai icons. I have wiped the device twise but the problem still persists. I receive lots of emails per day and the earlier user also seems to receive a lot, therefore clearing the system takes substantial time at the end of each day.
Could anyone help me on how to do this??

[kirrinjones]

Wirelessly posted

You need to get the previous user to clear the information from within the BIS setup.

[Dubdub]

The previous owner must call their carrier and have them cancel the BIS account.

[Poorna]

Thanks Kirrinjones and Dubdub for the information.