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View Full Version : 7105T-People say I sound like Charlie Brown's Teacher


twincitian
12-07-2005, 07:58 PM
I have had my 7105T for about 6 weeks now. I'd say 30% of the time the person I am talking to can't understand a word I am saying. They say I sound like the teacher in Charlie Brown. I am able to understand them just fine.

I haven't been able to isolate what might be the contributing factors since it seems to just come and go.(Me moving, stationary, them moving, stationary, landline, TMobile, Verizon, etc)

I had my phone replaced and this one does the same thing.

I have talked to a few other 7100 users who have complained about the same thing.

I searched this forum but couldn't find any reference to this problem.

Does anybody else have this problem or know if it has been discussed elsewhere?

Thanks.

diginixy
12-07-2005, 08:42 PM
I've been having the same problem with my 7105. And I find it to be so aggrevating when people say that can't hear me. I mean i pay all this money for this unit and I can't even get decent call quality. It's so annoying when people ask me to repeat myself, and say "what's wrong with your phone?" It drives me nuts. I also replaced my first 7105 only to have then same problems with my second unit. I guess the only thing i can do is live with it, or wait hopefully for a software upgrade :oops:

Concept
12-07-2005, 08:45 PM
I think it has a lot to do with the GSM network. I get the same problem a lot of times on my 7290 w/ Tmo. Too many times to count I will answer the phone and I will hear nothing but static everytime they speak. I normally have to hang up and call them right back. I never had this problem in Texas but here in AZ where I get almost a perfect signal I get the problem. So my guess it has more to do with the signal and GSM network towers than the phone itself. But then again I'm only guessing so it's only my $.02.

meth0dz
12-07-2005, 11:06 PM
Where are you located? I'm from NYC I have a 7105t also. I never have issues with people being able to hear me. So I'd have to go with Concept's idea.

mettmann
12-08-2005, 03:07 AM
The mic is located under the "5" key - and typically, you're placing the BB against your cheek when you talk - thus distorted CB teacher talk - it's a known problem according to T Mobile - Also - the antenna is located at the bottom of 7105, and if you grasp the bottom as you hold the BB and speak - bad reception

twincitian
12-08-2005, 09:27 AM
The mic is located under the "5" key - and typically, you're placing the BB against your cheek when you talk - thus distorted CB teacher talk - it's a known problem according to T Mobile - Also - the antenna is located at the bottom of 7105, and if you grasp the bottom as you hold the BB and speak - bad reception

Thanks, in the future I'll try to keep the phone off my cheek to see if that helps.

I am in Minnesota. Most of my family is on TMO here but I am the only one that they complain about having bad sound quality(and the only one w/a 7105), so I'm not sure about the GSM only issue.

meth0dz
12-08-2005, 11:39 AM
Is the mic really under the "5" key? because when i use speakerphone i put the unit screen side down and people still hear me fine. Or is there a mic somewhere by the speaker too? Just curious.

diginixy
12-08-2005, 08:59 PM
I will answer the phone and I will hear nothing but static everytime they speak. I normally have to hang up and call them right back. I never had this problem in Texas but here in AZ where I get almost a perfect signal I get the problem.

I too live in Arizona, and I also get that crazy static when I receive calls. So i guess it's the towers out here suck major B@<hidden>$. Well I guess that solves that mystery. Just curious, where in Arizona are you, I'm located in Tucson. I'm wondering if it is a localized problem, or if it's statewide?

Concept
12-09-2005, 01:06 AM
I too live in Arizona, and I also get that crazy static when I receive calls. So i guess it's the towers out here suck major B@<hidden>$. Well I guess that solves that mystery. Just curious, where in Arizona are you, I'm located in Tucson. I'm wondering if it is a localized problem, or if it's statewide?

Sierra Vista, about 70 miles south of you.

crakbarree7100
12-10-2005, 01:03 PM
The mic is located under the "5" key - and typically, you're placing the BB against your cheek when you talk - thus distorted CB teacher talk - it's a known problem according to T Mobile - Also - the antenna is located at the bottom of 7105, and if you grasp the bottom as you hold the BB and speak - bad reception


As silly as it sounds, you are correct mettman. But I have yet to experience this problem with any blackberry I have used. Especially with TMobile, I have never had problems with them. But it is a problem with this particular blackberry, no matter what carrier you are with. Do a warranty exchange, you will get a device that works, it is just really annoying!

jfill
12-15-2005, 11:36 AM
Yeah, I am having that same problem. I had the 7100 and I never had this crackly issue. Now I am on my second 7105t and still no better. Does anyone know where the mic was on the 7100?

This is just a poor design in my opinion. I love the size of the 7105t and the phone in general, but it is too bad you cannot use it as a phone with any level of reliability.

jfill

NickyD
12-17-2005, 02:19 AM
Sierra Vista, about 70 miles south of you.


I live in Scottsdale, and I just switched to the 7105t and T-mobile. Previously, I had Sprint. There were areas in Scottsdale taht I was not able to receive a Sprint signal at all. The 7105t gives me 2 - 4 bars in these areas, and I've been told that I sound like I'm on a land line when speaking into it.

I do not hold it against my cheek though; but do press it firmly against my ear.

With a non-bluetooth Plantronics headset, I'm told I sound better than talking into the phone alone. (With the Motorola HS850 bluetooth headset though, I'm told I sound pretty awful.)

I believe there are four T-Mobile towers within 10 miles of my home...so maybe it all has to do with the network (and towers) that you are on.

Soapm
12-17-2005, 02:44 AM
I was stationed in Huachuca while in the service. Man did it get HOT in that part of the country. I mean HOT!

texasag90
12-17-2005, 12:10 PM
I have a 7100t. One thing that seems to help voice quality (reported here before) is to turn down the earpiece volume. There seems to be some interaction between the volume and the automatic gain control for the mic.

Also, many people tell me I sound better on my BT500 than on the phone itself.

CrunchBerry
12-19-2005, 12:15 PM
I appreciate the ideas posted here. On a trip last week my wife asked me to get rid of my 7105T because of the horrible voice quality. I'll try the keep it away from my fat cheek and turn down the volume ideas.

Thanks again!

goldbergs
12-19-2005, 03:43 PM
Do you think the 7100t also has the MIC located under the "5" key

CrunchBerry
12-19-2005, 04:25 PM
I don't have any evidence to the contrary so I'm willing to go with that theory to see how it works out.

mettmann
12-20-2005, 02:09 PM
not to contradict my earlier post about why voice quality is bad at times, (mic under the 5 key) but while in Europe last week - I had no problems whatsoever regarding voice quality w/o headset, and that was roaming on tmo-uk, O2, orange and vodafone. I don't remember which BT headset I borrowed ( Plantronics Voyager? ) but the call quality was crystal clear -

texasag90
12-21-2005, 02:47 PM
Wow. That is really interesting, and the first time that I have ever heard that...how sure are you that this is the case? Do you have enough complaints on a regular basis that you know for sure that the quality improved?

The only difference I can think of would be the GSM frequency. AFAIK, T-Mo uses the 1900 MHz band only in the USA. In Europe, GSM systems started out on 900 MHz. Then, they deployed the PCN network using the 1800 MHz frequency.

So, maybe there is some GSM frequency dependency?

Anybody have any experience with voice quality in Europe?

BlackberryPirateTampaBay
12-21-2005, 03:53 PM
Hmm

BlackberryPirateTampaBay
12-21-2005, 03:54 PM
Interesting...I have not noticed any problem with my 7105t...I have 3 conference calls a week lasting 45 minutes to an hour and no one has had a problem hearing me...I travel the Florida West Coast and some of Central Florida and my phone works great...maybe there was a bad batch of phones or technicial problems...

BlackberryPirateTampaBay...

mettmann
12-22-2005, 01:02 AM
Interesting...I have not noticed any problem with my 7105t...I have 3 conference calls a week lasting 45 minutes to an hour and no one has had a problem hearing me...I travel the Florida West Coast and some of Central Florida and my phone works great...maybe there was a bad batch of phones or technicial problems...

BlackberryPirateTampaBay...

it's not that they can't hear you - it's the crackling that the other person hears on the other line - that's the problem -

I learned to also lower the headset volume -seems to help out a bit with the "static" - as texasag90 posted earlier..

and yeah - I couldn't believe the clear vq and signal in the UK, as compared to the US.. (y)

azee1v1
12-23-2005, 12:02 AM
I have the 7105T and my friend has the 7100T he told me that I had my volume too high and to put it low.. which was weird.. because while walking on the street i found it hard to hear... and the way the phone is shaped its hard to clamp it between my shoulder and ear.. Im afraid Ill drop it unless I hold it...

So.. I cant hear... but if I put the vol up the person cant hear me....

I guess I need a blue tooth headset.

intargc
01-03-2006, 10:29 AM
Any updates on this? I am also getting this "static" voice thing going on... Everyone I talk to says I sound "staticy" and I'm hard to understand. Did lowering the volume and taking the phone away from your cheek work?

I just bought my phone on the 31st, so I'm still able to take it back and cancel my contract and go with another provider since this seems to only be an issue with TMobile.

CrunchBerry
01-03-2006, 11:34 AM
Since getting it away from my fat cheeks :smile: I haven't had any complaints.

Be sure to try the other idea posted above. Something about holding it near the bottom may conflict with the antenna.

If possible, try a BlueTooth headset as that should eliminate both of these potential problems.

The cause might be that you are in an area with poor antennas on T-Mobile's part. Obviously, it this is the cause and you plan on being there quite a bit, you may want to change to a different provider. Hopefully this isn't the reason.

You could also try the coverage map on T-Mobile's site to see it you supposedly have good coverage at your location(s).

Lastly, you could try T-Mobile support for additional ideas.

intargc
01-03-2006, 11:42 AM
Thanks.

I actually tried a couple of experiments over the past few phone calls and it does indeed seem like it's a microphone to the cheek issue. Everytime I held the phone normally my cheek would rub against it very slightly. When I held it far away from my cheek, the person I was talking to would say I sounded much better.

I'm looking into a bluetooth headset now...

CrunchBerry
01-03-2006, 11:47 AM
LOL!

You could also remember to shave on days when you have important phone calls. :smile:

intargc
01-03-2006, 01:31 PM
Indeed! I always have a little scruff going on, so I'm sure that adds to the noise. What a dumb move on blackberry's behalf. They could have just as easily put the microphone just a few numbers under (under the 0, perhaps) and we wouldn't have these issues.

phylo
01-04-2006, 10:51 PM
First post, BUt i to have this muffled staticky problem when i answer the phone(7105t). It mostly happens when i answer my phone near my computer. My wireless router maybe??? I also can tell when my phone is going to ring because my speakers can pick up the signal. :( I have to hang up and call them back away from my computer and it is fine. What do you guys think?

EDIT:
I am in AZ also!

mettmann
01-05-2006, 03:48 AM
it's an issue on tmo since they are the only carrier with the 7105t...

otherwise - like others have done, as well as meself - get a headset!

bryanc
01-05-2006, 06:21 AM
People have trouble hearing me sometimes, but who knows... That could be anything, but no one has said this to me... ha

SeattleBBAddict
01-05-2006, 01:47 PM
Several in my company have the 7100t, and we had lots of complaints of static and crappy sound quality, but when I went and purchased Bluetooth headsets for all the users, the complaints disappeared. I think it's the handset design. I know they're spendy (at least for a good one), but man, do the headsets improve the call quality.

ramairdude
01-11-2006, 11:18 PM
what blue tooth headset would anyone recommend for the 7105t?

texasag90
01-12-2006, 02:11 PM
I love my Jabra BT500 (using with 7100t).

bryanparke
01-30-2006, 02:09 PM
we have two of the 7105t phones with tmobile. we are having the same issue, where, when talking in a normal volume using the phones mic, the other party says that my voice sounds like i am screaming and therefore causing distortion. i swapped my sim card and put it in a regular old motorola phone and my voice quality is fine. i put the sim back in the blackberry and used a bluetooth headset and works fine; however, if i switch back to the phones mic, issue happens. i'm starting to wonder if there were a few hundred 'bad phones' released; based on the fact some are saying there is no issue and others saying the same as myself.

bryanparke
01-30-2006, 02:28 PM
i just spoke with tmobile.. he basically told me 'your problem does not exist' - i tried to demonstrate to him, but amazingly, in this particular phone call, my mic was working perfectly - he had no issues hearing me, wonderful! (i'm being sarcastic).

i don't know. we have two of these phones and it is obvious problem, i'm not making it up. oh well.. we'll just continue to use our bluetooth headsets then leave t-mobile when our contracts ends. it's sad, because they have been great so far; but this frustrates me enough to want to leave them.

µBB
01-31-2006, 03:07 AM
we'll just continue to use our bluetooth headsets then leave t-mobile when our contracts ends. it's sad, because they have been great so far; but this frustrates me enough to want to leave them.

I know that feeling, but the sad part is (in my area at least) t-mobile is the best coverage and deal going (even though the signal in my house is as bad as it gets - usually 1 bar). Hard to switch when it would cost even more.

I just got a 7105t and so far no complaints from the people I've called.. my only complaint on sound is that the speakerphone and handset ear-speaker are both too quiet. If I crank the volume it seems barely normal as compared to any other phone I've had. Apparently this is a problem with v4.0 software.

bothellguy
03-15-2006, 12:22 AM
Thanks all for the GREAT info above about the garbeled voice issues. I also have had far to many issues with my 7105T in my first two months. It's ludicrous that one would have to buy a headset for a device you have to pay $300 for to work . LOL. I'll try these hints out and get back wth y'all to see if this does the trick.

bnsavage
03-15-2006, 10:41 PM
All this talk about sound quality. The problem is software. Nobody can hear me when I am driving unless I am on speakerphone or using the wired headset. I had this same problem with my old phone. If you revert back to hanset software 3.8 the problem goes away, but unfortunatly you lose functionallity. The problem is in noise cancellation coding. I had a link to a thread on this site telling how to switch to the previous software, just do a search for version 3.8

mayor111
03-15-2006, 11:46 PM
Hey Guys,

I presently have (20) users in my organization on 7105T devices through T-Mobile.

Of the (20) users - I have (2) that complain how bad their phone sounds to people they are talking to.

I have tried lowering the volume - but that did not help the issue at all.

I did not, however, know the mic was under the #5 key...very good catch...

Its funny (I dont mean this to offend anyone) but both of my users complaining are a bit on the "heavy" side - so its possible the way they hold the phone on their cheeks may be the cause.

Thanks for the info and the great "possible" solution!

authentic8
03-19-2006, 07:02 AM
I had a similar problem as discussed here and a techno-geek friend did suggest that a BT headset might have better noise cancellation technology built into it than the phone has. After browsing barjohns extensive BT headset reviews here I settled on the Plantronics D640 and I love it! It seems to have made my calls clearer to the people I am calling and the sound quality on my end is as good as ever. The D640 is so lightweight and easy to use you do forget it is there. I found it on Ebay for $81 w/ free shipping.

Here is the BT review thread: http://www.blackberryforums.com/showthread.php?t=4721
Here is barjohns website: http://www.barjohn.com/Plantronics-D640.htm

Good luck

bono007
03-19-2006, 05:50 PM
i received a replacement phone (7100g) from cingular and this one has no problems now. my other was crappy with the back round noise