recover data App Error 205

[NeptuneIT]

My wife's pearl 8100 came up with the App Error 205 problem after I installed a Theme for her. After doing some research it looks like everyone agrees that a reinstall of the OS should take care of the problem. Is there any way to backup the device before I do the reinstall, however? I've got it plugged in and desktop manager fired up but it shows no Device connected (PIN). I can go up to the Options and Connection Options and the pearl shows in the drop down box with the correct PIN but I can't seem to get DM to recognize it so I can backup the data before the reinstall.

Any suggestions?

[tsac]

Read this from Rim

View Document (http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB17024&sliceId=1&docTypeID=DT_SUPPORTISSUE_1_1&dialogID=235410181&stateId=0) 0 235412242